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Darren Missing in Action
jcduroc - 15/6/05 at 01:44 PM

Hi
Anayone knows what happened to Darren?
He did not answer my mails for 5 weeks now (one week is normal with him).

Joćo

chris.russell - 15/6/05 at 01:54 PM

I orderd some bits on the 4th of this month and have not heard anything back yet....

andyace - 15/6/05 at 01:55 PM

I think Darren is a bit snowed under at the moment, I phoned his mobile and left a message and got an email that night.

flak monkey - 15/6/05 at 01:57 PM

He didnt answer my mails recently. But he has always answered his mobile and been helpful as usual. He is very busy, it is after all the time of year when all kit manufacturers are extremly busy.

ned - 15/6/05 at 02:17 PM

I am dealing with Darren at the moment on something, no real problems apart from thinking I'd sent him an email that he hadn't replied to, turned out my firewall software had blocked it going for some reason!

however, this aside I don't see how being 'busy' can continually be an excuse (mooted by others, not Darren) for lack of response or poor customer service. As said if urgent the mobile seems to be the best way to get hold of him though..

Ned.

[Edited on 15/6/05 by ned]

Danozeman - 15/6/05 at 02:39 PM

I ordered some bits from him over a month ago and still havent recieved them. His mobile is the best way of egtting hold of him ive found..

big_wasa - 15/6/05 at 06:02 PM

Its a shame as the quality of his work is very good and the prices compare well

jcduroc - 15/6/05 at 07:05 PM

quote:
Originally posted by andyace
I think Darren is a bit snowed under at the moment, I phoned his mobile and left a message and got an email that night.


I've been trying to avoid that as it is fairly expensive to call an UK mobile phone from Portugal ... but I guess I'll have to.

Joćo

Deckman001 - 15/6/05 at 08:24 PM

Could you send him a text, he can read it at a free moment and maybe reply at another??
Might be cheaper than trying to call him from afar!!

Jason

ChrisGamlin - 24/6/05 at 11:26 AM

I agree with Ned, there's only so far you can take the "busy" excuse, if an email isnt replied to within a week then its pretty much obsolete and not worth replying to in most cases. I was emailing Darren about the fuel tanks a couple of months ago and didnt get a reply to several of them asking for additional measurement info to ensure it fitted where I wanted it to go in the car, so I ended up not bothering at all and used my existing tank.
IMHO if a business is sufficiently busy that customer service is starting to fail due to lack of time to deal with the orders etc, if its a good business model it should be bringing in sufficient revenue to take on more staff to cope with the demand.

mandy69 - 27/6/05 at 08:22 PM

GTS must be the only kit car company that are busy then because i got the impression at the recent Newark show that things were a bit slow with almost all companies.

Mand

mickebo - 3/7/05 at 03:03 AM

Well I got nearly all of my stuff (paid for) after 6 months!

And I“m sure the rest is lost in freight....

So I believe GTS is great to forget.....

[Edited on 3/7/05 by mickebo]