prawnabie
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| posted on 14/4/15 at 09:00 PM |
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DVLA messing me about?
Hi Everyone,
Does anyone had contact details for anyone who can help me at the DVLA with an issue i have registering my seven?
They received my application on the 20th of last month, I had no repsonse within the 2 weeks they quoted and by the 10th day they hadn't even
taken the money out of the bank. The 10th day was good friday so I waited until the following tuesday and gave them a call, only for them to blame it
on easter and to give them a call in another week, although they did tell me after I gave them the tracking number that they HAD received the
application but there had been no progress on it though.
I left it until the thursday (last thursday) and decided I wasn't really happy with this as they had had now had 12 working days get it sorted
and the money still hadn't been taking out of the bank so I called them again. This time I spoke to a guy who said he was going to open a
"case" and took my contact number (even though this was all over the application and my covering letter) and said someone would called me
back before the friday (last friday). As of this morning I hadn't received any contact from them and the money was STILL sitting in the bank! so
I called them again...
This time I was told by a lady that the case was still open, but there was still not progress and then hadn't got a contact number to called me
on, which is why I hadn't received the phone call I was promised last thursday........
I explained that I had given them my details on thursday, and repeated them today, the case was then updated and I was again promised another phone
call.
I know this process can take a number of weeks, but the fact that the money is still in the bank, there has been no "progress" on the
application after 3-4 weeks and the fact that they hadn't gotten any contact details makes me worry that they have lost the application!
Any help anyone can give would be much appreciated!
Shaun
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davidimurray
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| posted on 14/4/15 at 09:13 PM |
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Try emailing as well - I got a reply from the 'case worker' complete with their direct email and telephone number - made life a lot
easier!
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owelly
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| posted on 14/4/15 at 09:36 PM |
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I've been battling with the DVLA for the past 10 weeks just to get a V5 for my bike! It wasn't until today, when I asked for all the
transcripts of my telecons that they finally decided that they had 'just found' all the paperwork that I'd sent them!
http://www.ppcmag.co.uk
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theduck
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| posted on 14/4/15 at 09:51 PM |
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7 weeks from submitting application online to DVSA to getting an email telling me the application is ready for test. Got that email monday, still no
call to book test date and was told today I had to "wait for them to call me"!!!
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40inches
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| posted on 15/4/15 at 07:34 AM |
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I have just taxed the MK with the V5 with the ZX9R engine, now I will send the V5 back to change over to the Jag engine.
It's not that I don't trust DVSA to not screw it up
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chris-g
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| posted on 15/4/15 at 08:16 AM |
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Make a formal written complaint to Oliver Morley the DVLA chief executive.
If unsatisfied with his response then you have the option to have you're case referred to the independent complaints assessor. This is a person
employed by the department for transport, with a department for transport email and postal address so I will leave you to decide just how
interdependent this person really is.
If you are still not satisfied to can take your case to the Parliamentry Ombudsman.
If we dont complain about bad service then things will never improve.
Good luck.
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SteveWallace
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| posted on 15/4/15 at 08:54 AM |
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quote:
Originally posted by prawnabie
I know this process can take a number of weeks, but the fact that the money is still in the bank, there has been no "progress" on the
application after 3-4 weeks and the fact that they hadn't gotten any contact details makes me worry that they have lost the application!
Any help anyone can give would be much appreciated!
Shaun
I had a similar experience and I just kept phoning them until I think that they decided that it was easier to find it and process it than keep taking
my calls. I think that one of the problems is that they get assigned to individuals and if that person is away (e.g. for Easter) then it just sits in
their in-tray and nobody else knows where it is as they don't seem to have an internal document tracking system.
At least, when they did eventually process mine, they added an extra months tax to the tax disc that they sent me.
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daveb666
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| posted on 15/4/15 at 09:33 AM |
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I wrote a letter to the Chief Exec when they lost my paperwork. The letter was emailed to the address on the website - my paperwork was
'found' within 4 hours of me sending the email.
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corrado vr6
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| posted on 15/4/15 at 11:42 AM |
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This lady sorted it for me
Michelle.Oliver@dvla.gsi.gov.uk
http://r1indy7.wordpress.com/
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AndyW
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| posted on 15/4/15 at 11:57 AM |
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quote:
Originally posted by corrado vr6
This lady sorted it for me
Michelle.Oliver@dvla.gsi.gov.uk
+1 for Michelle Oliver. Did a great job sorting mine in 2013
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The Black Flash
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| posted on 15/4/15 at 01:49 PM |
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Just keep nagging them OP. Same with me, complained, a case was opened, nothing, nag some more, nothing, nag some more, then suddenly it just
appeared.
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sparkyj83
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| posted on 15/4/15 at 06:26 PM |
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dvla
shame problem hear my paper work was in there internal mail for 3 weeks they say they now have mine it was received on the 27th of march and
apparently there working on applicants received on the 20th th that was yesterday and i called them last tuesday and they said the same thing its
driving me mental
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prawnabie
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| posted on 15/4/15 at 08:14 PM |
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Thanks for the replies everyone - sorry to hear there are people in the same boat as me too!
I will Email that contact and hopefully I shall have a resolution soon! I was hoping to take the seven to PH sunday service this weekend, hopefully i
will still be able to take it to Stoneleigh!!!!
I shall keep you posted!
Shaun
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sparkyj83
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| posted on 17/4/15 at 04:02 PM |
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24 hours
wow sent a email to Joanna 24 hours ago hay presto had a phone call today with it all been sort now have a brand new 15 plate
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prawnabie
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| posted on 21/4/15 at 03:29 PM |
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Just a quick update!
I looks like my drivers license has been seperated from my application and returned to me as I had it back with a application for drivers license form
- this was the day after I had a letter asking for 2 forms of ID as I hadn't sent any ?!?!?!
Luckily the letter had a direct phone number on but all I got was an embarrassed laugh when I told them.
They now have 2 MORE forms of ID so hopefully the caseworker will be sorting it out this week. If I can't get it in time for Stoneleigh I might
be the first ever person to ram raid the DVLA offices in a seven!
Shaun
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prawnabie
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| posted on 24/4/15 at 11:32 PM |
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Success at last! Had a phone call with my reg number today and documents will be posted next week with a 1st may start for tax just in time for
stoneleigh!!!
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sparkyj83
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| posted on 25/4/15 at 06:31 AM |
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Great stuff both on the road at last 👍👍👍
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avagolen
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| posted on 25/4/15 at 08:35 AM |
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Excellent. Great news.
Now don't bend it....
The Answer for everything, but never the last word....
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