nick205
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 posted on 12/4/12 at 09:34 PM |
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DVLA - can they really be this bad???
I recently acquired a personalised number plate (a family thing with no particular relevance to my name or initials). PArt of the process is
returning the V5C to the DVLA so they can issue you with a new one....simples EH????
Please.....How can they manage to receive a current V5C with the registered keepers first AND surname spelt correctly and return the replacement V5C
with the first AND surname spelt incorrectly....?!?!?!?!?!?!?!
If anyone reading this happens to work for the DVLA please leave now 
I now have to PI55 about sending it back to get it corrected
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foskid
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| posted on 12/4/12 at 09:40 PM |
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They are civil servants, simples. Their interviews comprise of questions about "core competencies" not their ability to do a job.
He knows nothing and thinks he knows everything. That points clearly to a political career.
George Bernard Shaw
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ali f27
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| posted on 12/4/12 at 09:49 PM |
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simples yes
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nick205
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| posted on 12/4/12 at 10:00 PM |
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quote:
Originally posted by ali f27
simples yes
I know this, but I still can't help but be dismayed. We pay they're ******* wages
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slingshot2000
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| posted on 12/4/12 at 11:32 PM |
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quote:
I know this, but I still can't help but be dismayed. We pay they're ******* wages
Kettle calling the pot black ?
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Simon
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| posted on 12/4/12 at 11:36 PM |
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When I sold toy car I hadn't changed engine details to the 3.9 (just completely forgot) so had to try and get done before sale.
Sent V5c back with new engine no and size. Three weeks later, it comes back, same engine number and size.
Phoned them, they said I needed a letter from the manufacturer. Doh, that would be me then. An insurance engineers report. Doh, we don't need
them. A letter from a registered garage. FFS, just change it you retards or no-one will bother informing dvla of anything.
Said can I send V5, and indie garage letter and the new owner details in and get it all done at same time. Yes. Thank god.
Two weeks later got a letter saying all that was in para 3.
A week after that, got the V5 back. In my name, with old engine.
Txtd chap that bought toy car (he'd already taken it by now!) and arranged to meet at Detling. suggesting we sign this v5, get those idiots to
change owner first and do it one step at a time.
Met at Detling, signed the v5, got home; had text from Jason. V5c in his name, with right engine.
Clarkson was right!
ATB
Simon
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snapper
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| posted on 13/4/12 at 04:56 AM |
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I'm a Civl Servant and find your generalisations offensive
I eat to survive
I drink to forget
I breath to pi55 my ex wife off (and now my ex partner)
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snapper
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| posted on 13/4/12 at 05:22 AM |
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I should elaborate but I am sick and tired of having my whole life career reduced to an irrelevance by people who have no idea at all what we do.
You would not say on this forum that.....
All IT people are geeks with no life
All builders stop work at mid day and spend your money in the pub
All garage mechanics will lie to you rip you off
And do on
I communicate with a lot of specialist who are highly trained and qualified and work in areas you have never heard of but you remarks tar them all
with the same brush
Geospacial interpretation
Nuclear weapons IPT
Surface vessel whole life support
I have a long standing friend that used to build golf courses around the world and got big bucks for doing so, things change and he now works for the
county council in flood defence, he said he has never worked so hard for so little.
You try working for an employer who does not consider your worth and for clients ( you lot) who also don't.
When privatised there is profit to be taken from your taxes such as the education company who's CE took 8 million a year in wages from your
taxes
That's OK is it?
Rant over
For now
I eat to survive
I drink to forget
I breath to pi55 my ex wife off (and now my ex partner)
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MakeEverything
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| posted on 13/4/12 at 07:50 AM |
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quote:
Originally posted by snapper
I'm a Civl Servant and find your generalisations offensive
I have to agree.
I work in the private sector, for the public sector and meet a whole range of 'Civil Servants' in my day to day interactions, not least
with the Wife who is also a Civil Servant, and to generalise and stereotype is totally wrong - as with most stereotyping. Hitler tried this, and got
into a bit of bother...
What i will say though, is that some civil departments have laid off a load of quality, higher paid (deservedly so) staff, as cost cutting exercises,
and employed some that have either blagged their way into the job, or are a 'tick in a box' in terms of headcount and bums on seats.
Recruiting managers are also lacking in the required skills to recruit effectively and sniff out the bad ones, so its a vicious circle.
These departments then either dont have the resource to performance manage these poor performing individuals, or they are scared of the repercussions
through employment tribunal. Unfortunately, the culture of employment tribunals and unfair dismissal claims is rife in the private and public
sectors. It costs our company in the region of £150,000 per year to manage, before any settlement etc. You can imagine what the public sector budget
holders would say to this, with Taxpayers money - Which of course, would be significxantly more, and we would be moaning about as well to add even
more pressure.
Kindest Regards,
Richard.
...You can make it foolProof, but youll never make it Idiot Proof!...
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BenB
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| posted on 13/4/12 at 08:06 AM |
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I quite like the DVLA after I forgot to SORN my kit car and got the traditional fine which was bigger than normal because I'd also moved house
(and forgot to tell them). Rather than getting a double whooping for not informing them I'd moved they reduced the SORN fine on the basis I
obviously wouldn't have got the reminder letter 
So I like the DVLA. Although they did manage to make registering my Locost a flaming nightmare.
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chris-g
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| posted on 13/4/12 at 08:27 AM |
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I too am having some issues with DVLA. So much so that yesterday I wrote a complaint letter to their chief executive and my local MP. I wouldn't
want to dismiss all civil servants as good for nothing, but in my case there have been serious failings by DVLA staff.
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MikeR
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| posted on 13/4/12 at 08:37 AM |
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Is it the staff or the process they have been given to follow?
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foskid
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| posted on 13/4/12 at 09:14 AM |
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Snapper, I assume that you “rant” is directed at me, fair enough, perhaps I did go a little over the top on the generalization and I apologize for any
offence.
But I will say in my defence that I too was a civil servant (aircraft maintenance management) so I also dealt a fair bit with Tornado IPT, procurement
and other agencies , also my wife was involved in recruitment for MOD and the interview techniques used were as I stated.
So I rank myself along side some of the specialists you quoted as do yourself, a Professional Photographer I would guess, that’s fine , all trained
individuals in our own field, so I found it so frustrating myself, with the Civil Service culture that I just had to get out of it, back into the
private sector I tried to do a good job but was stymied at every turn by petty AA’s and OO’s and even EO’s promoted way above their abilities by poor
senior management policies and political correctness.
Richard has described a lot of the problem in his comments and is probably more up to date with the current situation, I don’t think I am to far from
the truth when it comes down to the majority, not all, by any means of low echelon admin.
[Edited on 13/4/12 by foskid]
He knows nothing and thinks he knows everything. That points clearly to a political career.
George Bernard Shaw
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Simon
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| posted on 14/4/12 at 09:06 PM |
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It could have been me who upset him (though I didn't generalise civil servants). Whilst I agree the vast majority of civil servants do a fab job
- especially those doing jobs I wouldn't want to (police/medical/military and the less appreciated jobs etc) I do wonder whether some deserve a
job. I do feel that MikeR has a very valid point in that the person I was dealing with had probably been told what to do by someone with no idea what
they were talking about. It really isn't helpful for the rest of us.
At the end of the day, I am forced by legislation (made by people whose salaries I pay - MPs) to tell other people (whose salaries I also pay, in this
case, the DVLA) certain things and they try and make things difficult, so if I have a rant, I think it's justified.
ATB
Simon
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owelly
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| posted on 14/4/12 at 10:39 PM |
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quote:
You would not say on this forum that..... All IT people are geeks with no life All builders stop work at mid day and spend your money in the pub All
gar
age mechanics will lie to you rip you off
Hmmm, is that a bit like like saying to your missus, "I'm not saying your bum looks big in that dress".....?
I'm looking forward to phoning DVLA on Monday. I bought a bike, filled in the V5 with my details and handed it to the guy at the PO when I taxed
it. It wasn't until the tax reminder didn't turn up, that I realised I'd never recieved the new V5. Several phone calls to DVLA and
to the guy I bought the bike off, who now lives in Miami, and I finally get the V5. That was three weeks ago. I tried many times to tax it online as
I've been working 8-8 shifts so I can't get to PO but it seems you can't retax or declare SORN online for at least six weeks after a
name change. This morning I get a letter demanding £80 plus back tax for the bike. Great.
http://www.ppcmag.co.uk
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coozer
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| posted on 15/4/12 at 02:46 PM |
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Thats just reminded me, I haven't received the new V5 for the car I bought 2 months ago.. tax is due end of this month...
Oh dear..
1972 V8 Jago
1980 Z750
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Macbeast
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| posted on 15/4/12 at 04:15 PM |
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A friend of mine was so proud to be awarded British citizenship after months of hard work learning stuff that I, as a native, never knew about
Britain. Her pride in being a British citizen was a bit dented when the Home Office took four attempts to spell her name correctly on the
Citizenship Certificate and, even then, they got her place of birth wrong although it had been correct on attempts 1-3.
[Edited on 15/4/12 by Macbeast]
I'm addicted to brake fluid, but I can stop anytime.
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nick205
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| posted on 19/4/12 at 09:28 PM |
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Round II
STUNNING!!!!
After receiving the incorrect V5C I called the DVLA. Spoke to "Sue", very pleasant and apologetic she took my name, double checked the
spellings reading them back to me twice. A new V5C was promised ASAP and lo and behold it arrived today - quick service, all good.
WRONG, WRONG, WRONG!!!
Same misspelling of both names 
Useless bunch of *******
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morcus
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| posted on 20/4/12 at 03:41 AM |
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Try not to get upset by it. I got a letter today telling me I have to send back my lisence because they've forgotton to put a number on it to
indicate I need to wear glasses to drive. These things happen though.
I know how you feel about having your name spelt wrong, I have a hyphen in my surname which really confuses some organisations and means theres alot
of things I'll try and do face to face because it's the easiest way to get round the hassle. My brother gets it worse though. He ended up
with a bank card which only had half his surname on it so was unusable. He went back to bank and then they sent him one with just the other half.
In a White Room, With Black Curtains, By the Station.
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