My turn for a rant. I've sold a couple of bits to clear some space. I've logged into p2go and Half the services have gone, the prices have gone up and one wont even take a parcel 7kg and the size of a banana box
where do I stand I sent a diff for next day delivery and was collected 9 days ago and new owner still not received I used parcels2go and they used yodel and every time I message parcels2go they just fob me off with 1 lie after another Ive tried to contact yodel and it's all automated grrrrrr
Yodel suck, as do myhermes. Always found parcel2go to be fairly helpful though. just keep hounding them?
I don't like the fact there performance is reflecting on me just had right go and they just disconnected me lol
Parcel2go have gone over and above to help me get a parcel re directed, that I addressed wrongly, bloody postcode / address lookup!!.
I think it depends who you speak to, and the help chat isn't very easy to find, but keep talking to them, they should raise a claim for you to
complete some detail on, don't give up.
I watched my new cam wing its way across the US, fly across the pond, through customs, up from the hub to the delivery depot and onto the delivery
van. Result: Vanished!
That was myHermes, they didnt want to know, only protection for me was it was through ebay but as the seller your probably stuffed.. Did you take the
insurance?
Keep onto them, its probably lying on the floor of the depot with the packaging smashed to bits and will end up on the pallet that goes for
auction....
Did you drain the oil out of it and plug the vent hole before you sent the diff?
I have had a differential sent to me which leaked and there was considerable delay as the courier company had to clean up the mess and re-package the
diff in an oil tight box (Parcelforce - full marks for actually doing this)
If that happened with Yodel I bet your parcel went in the skip.....
Parcel2Go - a name that makes me cringe at just the sight of it. All first-hand experience, so I think I am OK to say I will never ever use them
again. EVER. Not even if they paid me. The story goes;
I bought 5 new tyres on eBay for my Defender from a guy in Southampton, with the proviso that it was collection or arrange your own courier. So I did
the latter, and chose Parcel2Go after recommendation from a few people. It's worth noting that not all their suppliers will accept tyres or car
parts, but Yodel (their sub-contractor) does.
I arranged collection on Tuesday for Thursday of that week, but because the seller wasn't around on that day I re-scheduled for the Friday (all
notified on Tuesday). Thursday came and went, yet the courier still attempted delivery, despite me advising them no-one would be in. They returned
Friday, collected 5 tyres, and scanned them as collected. 5 tyres made it back to the depot that evening. That night, 5 tyres were scanned as
leaving the Southampton depot and 2 were sent to Hatfield, and 2 to Basildon (I'm based in Chelmsford, Essex), and scanned in as received. The
fifth tyre was apparently not received by either depot.
Tuesday daytime, 4 tyres were left at the side of my house, in an unsecure location, in full sight of any passers-by. Card left through letterbox
saying left by property, but computer printout shows 4 tyres as signed for and left with a neighbour.
I complained and raised a claim, as per the Parcels2Go website. It's worth noting that I paid for additional insurance to cover the value of
replacement tyres (£92 each, £460 value in total). The amount you pay for insurance is based upon the value of goods, as the standard delivery
service has a £0 liability. At first P2G argued, and said that they would not pay out anything and that I had to take it up with Yodel. Then they
said I would have to make a claim, and I provided them with all required information (tyre make, size, colour, weight etc.) as well as collection and
delivery notes from Yodel and their own scanning system. Have to wait min. 48hrs for them to try and find the item, but they agreed it was lost and
would have to pay for a replacement. I sent them links to websites and local garages showing the cost of replacement item as £92, but they refuted
the amount and refused to pay.
I gave them the option to source a new tyre to same specification, and either deliver it to me or purchase at a location within 10 miles of my
address, but they still refused and said it was not covered up to the £92 value. They eventually asked for proof of purchase which I sent them, but
as I only paid £75 each for the tyres, that is all they were prepared to offer me. I argued and said that I could not replace a single tyre for that
amount, and cost of replacement was £92. As the item was insured for a specific value, the job was accepted and undertaken on those grounds. My
contract was with them, and their subby was negligent (which they admitted), but that was their problem - my contract was with them. I eventually had
to threaten them with legal action through the Small Claims Court, and gave them a deadline of 10 working days before I would file paperwork with the
Courts. On day 9 they e-mailed me saying they would refund me the £92 plus the pro-rata cost of shipping, minus the additional insurance paid. Or I
could accept the amount plus a token £10 "bonus" if I used it as credit with Parcels2Go. Not a chance.
Poor customer service at best, and when one of their operatives called me (a rare event indeed), he was incredibly rude, obnoxious, patronising, and
ended up being threatening. A waste of 3 weeks of to-ing and fro-ing that could all have been avoided if someone had just used common sense, looked
at it logically, and agreed the pay-out early on.
I have used my Hermes no problems but after the last time not sure, all as per weights and dims then recieved an e-mail which was vague to say either
weight or size did not meet the origial spec ? you can either pay £10.90 extra to cover please do not reply as this is automated e-mail, if payment is
not made withing 24 hrs the parcel will be disposed of.
I had all ready given the buyer the cost of packaging so did not want to go back to him so stumpped up the extra.
I posted a diff with them. Cleaned it best I could and send it on its way. They lost it for 5 weeks. When they did find it they said the packing
showed traces of oil and gave me two choices.
300 mile round trip to fetch it or they would bin it .
Parcel2go are just a broker, but as far as the go they are quite good imho.
Never had a good experience with Yodel or MyHermes, mind. Who throws a box marked "FRAGILE GLASS" over a fence?!
Diffs seem to be a problem for them! I had one go missing for 5 weeks, they paid out on insurance then delivered item re packed as they could smell oil. Best thing make sure it is packaged very well and use A good company may cost a bit more but doesn't get delivered by a monkey delivering in their car
ahhhh
My turn for a rant. I've sold a couple of bits to clear some space. I've logged into p2go and Half the services have gone, the prices have
gone up and one wont even take a parcel 7kg and the size of a banana box
Also had a Kawasaki green nose cone go missing, they found it after chasing for weeks.
parcels2go havent been too bad but yodel have constanly lied and have changed a reason for non delivery on daily basis
You know what they say, if you pay peanuts, you get minkeys.
Most of the time it goes smoothly and ends up being good value but when it goes wrong, you just wantr to pull your own head off. Trying to getf to
speak to someone is impossible, sending emails you just get the runaround as the company passes the buck to the courier who passes it back . . ,. and
on it gies. Ggrrrrrrrr..
Just started using P4D and their parcelforce service. All very good so far, and cheap (diff to scotland £12, and paid for a larger but lighter
pachkage from teh highlands at teh same cost)
Yes, cheaper available, but after massive problems with lost stuff and P2G knowing where they delivered it, but couldn't tell me for "data
protection" I stopped using them, (and they refused to pay out on a technicality)
My turn! 
I'd used Interparcel for years - no real problems - just a handful of failed pick-ups, but that's no big deal. Probably made them a few
hundred pounds in commission over the term.
That's until I sent 4 wheels via their 'Premium' service! I even paid £20 extra to fully insure the contents. The entire fee was over
£50.
I went to the trouble of putting old tyres on the rims to protect them in transit, and then I cut cardboard discs to protect the wheel faces. These
discs were doubled up on each face and then 'rounded' over the tyres. Each individual package was then covered 100% in industrial parcel
tape. Nothing was exposed. It took me ages!
So they get uplifted, and the driver even remarks how neat the packaging is.
They're delivered on time and without any problems. Great!
A couple of weeks later I get a letter from Interparcel telling me that the courier has charged them almost £17.28 because my parcels were not wrapped
in cardboard. I am apparently now due Interparcel that extra money.
I wrote back and explained how I had wrapped them in cardboard, but that it may not have been immediately obvious as the whole lot was covered in
parcel tape. I then offered my wife and the recipient as witnesses to the fact that the parcels were wrapped as I stated.
The reply tells me that 3 eye-witnesses (me being one of them) is not good enough. Hmmmm. The testimony of 2 eye witnesses can get you convicted of
murder in the High Court, but it's apparently not good enough to defend yourself against a claim of a parcel not being properly wrapped!
Nope, I should have taken photo's. Apparently! That's the only evidence they will accept to defend my case. I pointed out that it was
unreasonable to expect folk to take photo's of parcels before they sent them, but no, I'm wrong - I should have done. Tough!
I then ask that they send me the photo's taken by whoever has made the claim that my parcels were not wrapped in cardboard so that I could then
talk them through what lay beneath the parcel tape. Nope - they can't do that... the courier hasn't taken any pictures!
I pointed out that it was farcical to expect me to take pictures when wrapping my items and that my three my three eye-witnesses were not sufficient
to defend my case, but it's fine for a company to demand money on the basis of one eye-witness and no photo's.
They then changed their tack... apparently the wheels should have been in cardboard - BOXES! Got me there.
I'm not paying it! They can take me to the small claims if they want. I'm done with their service!
Scootz the burden of proof in court is with the accuser, so Interparcel have to prove your parcel wasn't in cardboard, not for you to prove it was, stick it out......
That is just nasty and ill thought out on their part. Have you checked what it says on the packaging guidelines? There is so much stuff sent not in
cardboard boxes that it is farcical.
Have they said the fee is a repackaging fee or is it a fine? I can't see how they can fine you...
I have often used interparcel as they seem the most helpful when things go wrong, but I guess we all know that things in the competitive market are
constantly changing.
They haven't said what the fee is actually for - it appears to just be a fine of some sort!
Got another letter from them... states 'as you are aware we have incurred surcharges due to the shipment not being encased in cardboard'.
Seem the 'box' is no longer a requirement!
Essentially what they're saying is hearsay. Nothing to do with the 2001 ITV Popstars TV show winners, but that it's their word against
yours. If the items were collected and delivered, then they have accepted the contract of payment for delivery. If the packages weren't wrapped
to correct specification, they should have either not collected them in the first place, or collected and held onto them, having taken pictures
themselves, before requesting additional monies.
Stand your ground, they obviously want more contributions for their management Christmas party!
[Edited on 23/7/15 by Charlie_Zetec]
ipostparcels.com (parcel pete). posted well over 100 items of varying sizes and wieghts and never an issue or lost parcel. Next day from £4.29.
Well you live and learn. On interparcel website, prohibited items.
Any item that is not boxed
Still they should not have accepted it.
I had 4 wheels collected by parcelforce (booked through interparcel) that I bought unseen off eBay. They turned up individually wrapped each in a bin bag and a bit of brown tape!! 2 of which had detached completely. They never batted an eyelid. Guess I better awate my fine!!
quote:
Originally posted by sdh2903
I had 4 wheels collected by parcelforce (booked through interparcel) that I bought unseen off eBay. They turned up individually wrapped each in a bin bag and a bit of brown tape!! 2 of which had detached completely. They never batted an eyelid. Guess I better awate my fine!!
quote:
Originally posted by furryeggs
ipostparcels.com (parcel pete). posted well over 100 items of varying sizes and wieghts and never an issue or lost parcel. Next day from £4.29.
Most of those couriers mentioned are bottom end so you get the level of service you pay for. Tnt, dhl, FedEx, ups. They are the ones to go for.
well after 16 days of pestering everyday yodel deside to deliver even though i paid for next day delivery
If it's your thing anybody there's some great footage on YouTube of courier depots. The among of parcels per hour is staggering and certainly gave me an insight into when a parcel goes missing it gets messy!
Threatening court action now...