David Jenkins
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| posted on 8/6/17 at 05:42 PM |
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Arghh! Stupid customer satisfaction surveys!
I'm being overwhelmed by on-line customer satisfaction surveys - it seems like every time I buy something on-line, or get some service from a
company that has my email address, I get sent a survey request. This week I think I've had five or more. I wouldn't mind if whatever
they'd done was significant, but in one case I'd ordered something on a web site (Marks & Sparks, I think) and they asked me to fill
in a 15-minute survey as a result. I spent 2 minutes on-line ordering it, my wife walked into the shop, collected it and walked out, and now I am
expected to spend twice as long telling them what a wonderful experience it was!
The latest one was with British Airways: I had to spend over an hour sorting out their cock-up with a re-arranged flight, talking to an eastern
gentleman with a strong accent on a very bad line, and a few days later an email arrived asking me to fill in a survey on how well they'd
performed. The problem is that they sent it to my wife's email address, and she'd had nothing to do with the call!
<sigh - deep breath - breathe out - breathe in - and relax...>
The end result is that all these survey requests now get deleted as soon as they appear in my inbox - why do they bother?
<end rant>
[Edited on 8/6/17 by David Jenkins]
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steve m
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| posted on 8/6/17 at 06:12 PM |
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How strange David, as I payed up my AA subscription this morning via the supplied no, and spoke to Hanna, all very simple
and hassle free, yet this evening, home phone no rings and a pre recorded message from the AA, wanting me/us to complete a survey on how our
transaction went, errrr, click as the phone goes back on the hook
FFS, I called them, I payed, it went through, job done ?
To be honest, I don't give feedback, unless there shyte, however my wife does complete all this drivel and is forever getting emails calls etc
wanting more feedback, or sales I try and tell her, to no avail that the milking bastards want more sales
steve
Thats was probably spelt wrong, or had some grammer, that the "grammer police have to have a moan at
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David Jenkins
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| posted on 8/6/17 at 06:15 PM |
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Exactly - when they arrived once in a blue moon there was a chance that I might complete them - Now? no chance. They all get deleted without a
further thought.
BTW: I've just filled in the BA survey and given them a complete ear-bashing. I really hope they come back and call me personally... and the
chances of me rebooking with them in the future have just gone down massively.
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bi22le
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| posted on 8/6/17 at 08:22 PM |
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quote:
BTW: I've just filled in the BA survey and given them a complete ear-bashing. I really hope they come back and call me personally...
and the chances of me rebooking with them in the future have just gone down massively.
They are the ones they used to get in a blue moon amd now just instantly delete as the get 50k of them a week!!!!
Track days ARE the best thing since sliced bread, until I get a supercharger that is!
Please read my ring story:
http://www.locostbuilders.co.uk/forum/13/viewthread.php?tid=139152&page=1
Me doing a sub 56sec lap around Brands Indy. I need a geo set up! http://www.youtube.com/watch?v=EHksfvIGB3I
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sprintB+
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| posted on 9/6/17 at 11:39 AM |
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I was always inundated with these surveys. Being a one man show, and most of my stuff being bought through the internet. I was entered in countless
draws for new cars down to a tin of special cleaner. Zilcth, never won nothing. Full stop, no more of that for me. My wife took on the book work in
the last 2 years, first thing she done? won a holiday for 2 in Portugal, no I screamed, its time share etc. So we went and had a great time, not one
rep came and bothered us. She has now won a shower enclosure with a new shower etc. Yes I'm fitting it ! so, get your loved one to run the
business and it may change your mind
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motorcycle_mayhem
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| posted on 9/6/17 at 04:45 PM |
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I visited a bank branch last week, only to get a recorded message on the phone the same evening.
Annoyingly, they didn't use a 'withheld' or 'unavailable' number, so it got past the nuisance blocker.
Click. Brrrrrr...
I assume it's masquerading as a 'selling something' call, they have been in the past, usually.
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rusty nuts
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| posted on 9/6/17 at 04:54 PM |
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Not a customer survey but in a similar vein. Last year we had a call at work trying to get us to change our electricity supplier obviously from India
or similar , on telling the caller we weren't interested and hanging up he called back and told us he wanted to f### my sister ! . After him
ringing back a couple more times I told him my pig had f###ed his mother and he was the result . Suprised he didn't ring back after that.
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