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Author: Subject: Wedding pictures duffed up
Shooter63

posted on 20/9/16 at 03:39 PM Reply With Quote
Wedding pictures duffed up

I hope some of you techy guys can help, I recently got married, the photographer has just been in touch with the Mrs to say that hard drive that the pictures were stored on has crapped itself big time and are lost but she has them stored but only as viewing files ( this means nothing to me ) from a light editing room. When she tries to expand them into a decent size they distort. She has said that they veiw on a laptop etc ok


Shooter

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nick205

posted on 20/9/16 at 03:46 PM Reply With Quote
As a start point can you see what the files she has are - i.e. JPG, BMP etc? This may help someone more technically minded offer a fix for you.

The other route may be an HDD repair - not done it personally, but I believe there are people who have recovered data from failed HDDs. I suppose it may depend on what other data the photographer has on the HDD, but I'd have thought he'd want to retrieve it anyway.






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Shooter63

posted on 20/9/16 at 03:54 PM Reply With Quote
That's the problem the HHD has physically destroyed itself, the photographer is sending the pictures on a USB, when we have it I'll post up what format they are in.

Shooter

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benchmark51

posted on 20/9/16 at 03:56 PM Reply With Quote
There are ways of recovering files from a broken hard drive. There are specialist firms that do it, here's one

https://www.krollontrack.co.uk/services/data-recovery/hard-drive-recovery/

Loads of others on the web.

If you can view the photos on a laptop, can you expand them to full screen? If so, hit the print screen key then paste it into an editor programme.

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tweek

posted on 20/9/16 at 04:03 PM Reply With Quote
I can only assume it means lower res/compressed thumbnail or sample images? If so, you can only do so much. The hard-drive recovery definitely sounds like the better option - not cheap, but I'd expect the photographer to cover that cost.

From an IT professionals perspective it sounds like this photographer has been negligent in not having an adequate backup solution in place.

If the photos cannot be recovered to an acceptable standard I would expect a full refund at the least.

John

[Edited on 20/9/16 by tweek]





"oh dear..." said god,
"I hadn't thought of that"
and promptly vanishes in a puff of logic

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Shooter63

posted on 20/9/16 at 04:29 PM Reply With Quote
Thanks for the answers guys, the HHD in question is the photographers , it suffered contact damage and is totally shot, she has already sent it to specialists to try and recover the data, she has sent us the report from them.

Shooter

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gremlin1234

posted on 20/9/16 at 04:30 PM Reply With Quote
it really depends on how damaged the hard drive is.
sometimes its just a drive/format descriptor thats missing.
I have recovered many lost files using specialist software, though it can take some time... (like a week! solid for a badly corrupted 1tb drive (but this can be unattended))
if its only photo files then look at this tool which is free for photos.
http://www.z-a-recovery.com/

also theres a small chance that some of the photos remain on the camera's cards.

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Theshed

posted on 20/9/16 at 04:31 PM Reply With Quote
I have had dealings with Kroll. Not cheap but true experts (unfortunately as it transpired for my clients!!)
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Shooter63

posted on 20/9/16 at 06:18 PM Reply With Quote
We are getting the HHD sent to us along with the cards, so hopefully something will be able to be done.

Shooter

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SteveWalker

posted on 20/9/16 at 06:59 PM Reply With Quote
Pretty poor. Even our home photos are on a raid-5 array, with backup to a separate hard-disk on a Raspberry Pi and another copy on my laptop!
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twybrow

posted on 20/9/16 at 11:21 PM Reply With Quote
What about the originals stored on the memory card? Were they deleted when transferred to the pc/HDD? It may be possible to recover them from the memory card.... Worth an ask?
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Irony

posted on 21/9/16 at 09:15 AM Reply With Quote
If you have paid for this 'photographer' then you require a full refund + extras. Storage these days is literally pence and there is little excuse for losing data.

My systems contain 15 years of work and we have triple redundancy on backups. When my business was hacked by cybercriminals 3 months ago we lost all the data and the backups. The cybercriminals encrypted all the data. Then they triggered the backups which backed up the encrypted data over the unencrypted data. They then sent me a letter asking for cash to unencrypt. I was able to go the backups of the backups and tell them to go away.

You might be able to get the HDD repaired but it never works perfectly. Sounds like you only got low res versions left. Probably be okay for normal viewing but not if you want any printing big.

No doubt you had guests??? These a wedding photographer (well a proper one) doesn't just take pictures, they organise people. With everyone having reasonable cameras on their phones you might be able to send messages out to all your guests to send you their pictures.

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sdh2903

posted on 21/9/16 at 10:29 AM Reply With Quote
As irony says if all is lost get onto your guests. We were recently at a wedding where they didn't bother with a photographer at all and gave everyone a link to an app called wedpics I think it was called. Everyone uploaded and there were literally hundreds to choose the best from and get printed.
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swanny

posted on 21/9/16 at 03:40 PM Reply With Quote
not that its any consolation but my in laws paid hundreds of pounds for fancy leather bound books of photos from our wedding. how many times have i looked at them in the past nine years? twice tops.

you will want to have a record of your big day though.

as an idea a friend at work travels a lot on holiday. when he comes back he takes his 50 or so favorite pics and makes a photo wall (about a3 size) of all the images. that way he gets to see loads of pics at once without filling the walls up. might work for you if you only have smaller images?



a low cost version of this?


montage

[Edited on 21/9/16 by swanny]

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