Looks like he wants to keep the unit AND get his money back
[Edited on 21-3-18 by 40inches]
I sold a car radio cd on ebay a few weeks ago, unit was perfect, all iso plugs etc intact.
Buyer contacted me saying it didn’t remember stations, I told him the yellow wire needs full time 12v for the memory, but, if it doesnt work I will
give him a full refund, inc return postage, providing the plugs have not been cut off.
He has raised a case, I have explained again, no issue refunding providing the wires arent cut, ebay seem to be supporting me, and despite me offering
to send him a post label he is refusing to send it back.
I am 99.9% sure he’s cut the wiring, in which case he’s either wrecked it himself or not wired it proplerly, either way am I being unreasonable
wanting to see it is intact before refunding??
[Edited on 21/3/18 by r1_pete]
I think you have done everything you can. The ball is in the purchasers court.
Looks like he wants to keep the unit AND get his money back
[Edited on 21-3-18 by 40inches]
Nope, you've been more than reasonable.
Sadly, it is highly likely that ebay/paypal will take his side and you'll wind up out of pocket for the postage.
Yeah you have done all you should. I wouldnt have even entertained a refund if it was a used private sale.
I think you've been more than fair!
Cheers guys, strangely ebay haven’t jumped to his defense, wonder if he’s done similar before??
I suggested he send me a photograph of his installation wiring, nothing back for a couple of days....
He'll have the red and yellow wires the wrong way round
Perhaps hes colour blind, or just a kn0b
quote:
Originally posted by 40inches
Looks like he wants to keep the unit AND get his money back
To the OP - from your post it sounds to me like you've been more than fair to the buyer. I would have the exact same approach myself in wanting
the unit returned for me to check first prior to refunding the buyer.
I hold the view that when buying 2nd hand goods it's buyer beware!
If its broken and doesn't work, why does he want to keep it??
I'm sure with eBay cases you can provide a returns label for him to return the item for the refund to be executed once received, it also had a
deadline at which point eBay close it anyway if its not returned. Sounds very much like he is chancing a refund and keeping the item....
Where does the buyer live? One of us could pop round and check out his wiring.....