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Author: Subject: DVLA during Covid
snippy

posted on 29/6/20 at 09:01 AM Reply With Quote
DVLA during Covid

Has anyone successfully spoken to DVLA recently by phone or email? I sent my V5 off getting on 3 mths ago for it to be updated and still waiting. Phone lines are just answer phones with no facility to talk to anyone. Surely they are still operating a reduced service?
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rf900rush

posted on 29/6/20 at 01:39 PM Reply With Quote
I phoned them last month regarding driving license renewal, and got through to human.
I was then asked if I was a key worker. I did manage to get an answer when I explained it was just a simple question.

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v8kid

posted on 29/6/20 at 05:25 PM Reply With Quote
Just got my driving licence back on Friday. I posted the application and medical to DVLA 2 weeks before lockdown started.
They seem to be addressing the issues very slowly.
By comparison, my local authority East Ayrshire are giving pretty much a full service with staff working from home. In fact I think the service is better as staff work flexible hours and are motivated I have had emails posted evenings and weekends from them.
So it can be done if there is a common will!





You'd be surprised how quickly the sales people at B&Q try and assist you after ignoring you for the past 15 minutes when you try and start a chainsaw

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steve m

posted on 29/6/20 at 06:52 PM Reply With Quote
I wouldn't hold your breath, DVLA are a dreadful organisation,

My Mother took 16 months to get her driving licence back, as was not allowed to drive in that time,
and all due to a DVLA FUCK UP

incompetent retards sprongs to mind

steve





Thats was probably spelt wrong, or had some grammer, that the "grammer police have to have a moan at




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steve m

posted on 29/6/20 at 06:55 PM Reply With Quote
Sorry, it was 14 months, ive just found the thread

I wouldn't wait for your licence to arrive with your breath holded……………

My mother, 80, had waited over 14 months for her licence to come back after a technical problem (not her or her driving)
it came back 2 weeks ago13 Apr 2020, and sent of Feb 2019

And she was not allowed to drive until it was returned, im sorry to say, but DVLA are SH!TE and all there staff need sacking and re employing with competent people

My Mother has now effectively decided not to drive any more due to not being on the road for 14 months and lost confidence
Shame, she was a VERY GOOD DRIVER, and even my wife who can be critical, said my Mother was a good driver

Now for the technical issue, Mum decided a photo licence was a good idea, not sure why? this was done some 5-6 years ago,
Yet, totally unnoticed by her came back as a provisional licence, until her insurance said she wasn't insured ?? not sure how they found out

Its taken 14 months of emails letters phone calls, and several (at least 10) certified copies of her pass certificate from 06Jan 1958 to prove she passed

Now on to my dear old Dad, who failed a couple of tests in the 60's and I can understand why !!
as a family we moved to Africa in 1962 Sierra leone and lived there till around 1968, and was asked if he could drive, yes he replied, and was given a company car, a green zodiac/zepher, and numerous other cars, and when we all came back to the UK
was given a FULL licence, My Mother was never amused at that!!





Thats was probably spelt wrong, or had some grammer, that the "grammer police have to have a moan at




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mikeb

posted on 30/6/20 at 09:07 AM Reply With Quote
I Had to get the emission values changed on my V5 as I realised 20 months after IVA they were incorrect ( I was checking for MOT purposes). I thought I had no chance and even less chance during lockdown. DVLA emailed back stating only keyworkers etc. I went through a different route through the vehicle approvals (IVA) department who checked the documentation and must have spoken to the DVLA direct, a couple of days later a new V5 arrived. Going straight to the DVLA may still be problematic so good luck on that one
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snippy

posted on 4/7/20 at 09:18 AM Reply With Quote
I managed to find an option to send DVLA an e-mail by using my Key Worker status. They promise to reply to key workers within 24hrs. They have replied (after 48hrs) but it`s again a standardised reply saying they have been closed for 3 mths and my application is still waiting to be dealt with! They are unable to confirm if they`ve even received it back in April! No timescales given. Annoying as I want to advertise my kit but can`t until I get the V5 back.
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Deckman001

posted on 4/7/20 at 11:22 AM Reply With Quote
So with this in mind, what's everyone's opinion on me doing my own chassis number so that I can then apply for an IVA ?

Jason

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wonderfulweasel

posted on 4/7/20 at 07:57 PM Reply With Quote
Hi Jason,
My VIN number arrived in the post today. I wrote requesting it on 4th April.
I’d continue to be patient, rather than make up your own. I think you’re more likely to cause yourself problems by trying get ahead like that.
Kit cars (rightly) aren’t their priority currently.

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Deckman001

posted on 5/7/20 at 02:58 PM Reply With Quote
Fantastic news, at least they are still working then so yes I'll wait until they send me what I asked for

Thanks for your update, very much appreciated.

Jason

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