Greenie
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| posted on 26/4/12 at 05:47 PM |
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Broadband
Hi everyone,
thinking changing my Broadband Package, but not which is best, hence I thought this forum would be the ideal place to start.
I am currently with TALK TALK but the cost just going up, pay £28 a month, so all ideas and advise is welcome. Must be some better packages out
there......
Kind regards Pete
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David Jenkins
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| posted on 26/4/12 at 05:50 PM |
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I'm with PlusNet - http://www.plus.net for internet and phone.
I've had very few complaints about their service.
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ken555
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| posted on 26/4/12 at 05:59 PM |
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quote:
Originally posted by David Jenkins
I'm with PlusNet - http://www.plus.net for internet and phone.
I've had very few complaints about their service.
Another Plus.net user with a phone/net package.
Just moved house and the transfer has been seamless, unlike when we tried it with other isps in the past.
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Slimy38
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| posted on 26/4/12 at 06:12 PM |
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Be aware that if you are using Talk Talk's local loop, you'll have to include the cost of transferring your line back to BT for twelve
months.
Then again, Talk Talk sucks the big one, so it's a worthwhile disadvantage in my opinion!!
I moved to Sky as we wanted the full TV and phone package, their service is properly unlimited which is good, although I'm in the middle of
nowhere so I only get 1.5 Meg max despite their offer of up to '24 Meg'. still better than the 0.5 Meg I was getting on Talk Talk!
The main good point with Sky is that the speed is consistent and not 'shaped'. My sister virgin connection goes up to 40 meg, between 1am
and 4am. The rest of the day she gets slower speed than I do!
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britishtrident
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| posted on 26/4/12 at 06:28 PM |
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Plusnet very good.
[I] “ What use our work, Bennet, if we cannot care for those we love? .”
― From BBC TV/Amazon's Ripper Street.
[/I]
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SeaBass
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| posted on 26/4/12 at 06:33 PM |
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Was with Pipex who got crapper and crapper via Tiscali and Talk Talk.
Now with Plusnet - very good service and speed here.
JC
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big_wasa
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| posted on 26/4/12 at 06:42 PM |
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was with TT crap crap crap. Went to Bt and had great speed for 6 months, now down close to what TT was giving me 
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Wheels244
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| posted on 26/4/12 at 06:45 PM |
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Another one for Plusnet
Just be aware though they've got a strange concept - when you ring their helpline
you speak to someone who is English - in England AND they resolve your problem !
Better still they're based in Yorkshire, which as we all know is where God was born.
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twybrow
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| posted on 26/4/12 at 07:59 PM |
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Another happy PlusNet customerhere. If you go for it, let one of us 'refer' you... Both parties get a Brucey bonus... 
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wicket
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| posted on 26/4/12 at 08:42 PM |
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Yet another happy Plusnet phone/net customer
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StevenB
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| posted on 26/4/12 at 08:47 PM |
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I am with Totalise who are now part of Madasafish
and the service is alright.
The only issue I ever had was when the service got slower and slower
getting about 1Mb when my brother around the corner on BT
was getting 4.5meg.
They explained - eventually - that I still had the
"up to 2meg broadband" hardware at their end
even though all the marketing said "up to 8meg"
Massive strop on the phone and a few days later
connection was running at 3.8meg.
However after checking this on Plusnet I might
have to reconsider - they look like a good outfit.
http://www.thinkbroadband.com/isp/compare.html?isp_7=1&isp_77=1&isp_21=1&isp_22=1&isp_84=1&commit=Compare
s
*
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T66
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| posted on 26/4/12 at 08:48 PM |
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Avoid Orange - The thinnest of bootlaces providing a service comparable with aol dial up 2001.
[Edited on 26/4/12 by T66]
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Confused but excited.
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| posted on 26/4/12 at 09:20 PM |
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quote:
Originally posted by Greenie
Hi everyone,
thinking changing my Broadband Package, but not which is best, hence I thought this forum would be the ideal place to start.
I am currently with TALK TALK but the cost just going up, pay £28 a month, so all ideas and advise is welcome. Must be some better packages out
there......
Kind regards Pete
TalkTalk have just quoted me £17.99/month. for 'anytime' land line calls, inc. 0845 & 0870 and broadband (g'teed min download
speed of 4Mb) with a 40G/month download limit, including line rental. Wonder if that's why he never phoned me back to confirm?
How does this compare with the package that you have?
Tell them about the bent treacle edges!
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Blackbird Rush
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| posted on 26/4/12 at 09:50 PM |
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We have just upgraded to BT's Fibre (FTTC) broadband via ZEN internet, gone from crappy 1mb to 40mb , also just had an email saying the speed
will be going up to around 70MB in the next few weeks 
Costs £30 per month but as i use the connection for work the cost is worth the reliability and speed.
Can also now watch HD BBC iplayer programs with no buffering! 
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splitrivet
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| posted on 26/4/12 at 11:37 PM |
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Plusnet is owned by BT although run as an an independant CO it is BT at the end of the day. If you go to to samknows.com go to uk broadband
availability then exchange search type in your tel number you will see what providers have equipment in your local exchange. See what deals are being
offered by them anything else will be via BT wholesale who can be a bit flaky.
Cheers,
Bob
[Edited on 26/4/12 by splitrivet]
I used to be a Werewolf but I'm alright nowwoooooooooooooo
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Greenie
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| posted on 27/4/12 at 06:12 AM |
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Thank you all so much for this really helpful and useful advise.
It is very apparent from this feed-back that Plusnet are the favourite, funny how SKY never got a mention...... Cheers all yet again, I will be
exploring the Plusnet option a little further......
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cliftyhanger
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| posted on 27/4/12 at 06:43 AM |
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I'll add to this. We were on tiscali and then talktalk. The service was fine until there was a problem. Then they lied, then lied again, then
charged fees, then lied, then eventually refunded fees.
moved to Plusnet (get quidco or otherwise use their referral system to give somebody else money off each month) and they have been great. we even paid
a bit extra to get fibre, but in all honesty for most browsing makes little difference (3went to 30 odd) Talktalk went mad offering very low prices,
one bloke couldn't believe that I was not prepared to stay with them even if it was free. Eventually a very nice woman phoned me apologised for
all the grief we had had, and hoped that at somepoint we would return. If only the rest of their customer service was as good (I explained that to
her, doubt it will make any difference)
Rant over. Plusnet very good, easy to speak to on the phone despite that dodgy Yorkshire accent. They ought to get some elocution lessons
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David Jenkins
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| posted on 27/4/12 at 06:53 AM |
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I can also endorse the PlusNet email support system (for times when you don't need an instant response) - they usually get back to you within 24
hours, often less than 12, and if you need to continue the correspondence then the subsequent emails get answered much quicker.
As for them being part of BT - it doesn't show. I used to get my phone service from BT, and cut the cost by half when I moved to PlusNet - for
a better deal too!
[Edited on 27/4/12 by David Jenkins]
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Slimy38
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| posted on 27/4/12 at 07:20 AM |
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quote:
Originally posted by Greenie
Thank you all so much for this really helpful and useful advise.
It is very apparent from this feed-back that Plusnet are the favourite, funny how SKY never got a mention...... Cheers all yet again, I will be
exploring the Plusnet option a little further......
I mentioned Sky... 
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BenB
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| posted on 27/4/12 at 07:53 AM |
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I looked at Orange but bulked when I discovered that their "unlimited" broadband was actually limited by their "fair use"
policy which doesn't actually define "fair use" but says if you're using too much they'll cut you off. Nice. Some people
got cut-off when their usage was actually less than the Limited orange broadband service!
So I went with BE broadband and I have to say it's good. I had a slight issue with the first modem I was sent but since sorting that out
it's been plane sailing.
And it's ADSL2+ so I get fast speeds over an overhead cable quite some way from the local exchange. Read 6.5 (approx) and that's been the
same since I joined. No gradual downgrading to get your to upgrade or other shenanigans. That coupled to the bare minimum option via DirectSave
telecom (uses the BT network just cheaper) as I don't actually ever use the phone for talking.
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Peteff
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| posted on 27/4/12 at 09:30 AM |
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We've been with Talk talk for a couple of years now and have had good service and speed for the £21 a month it costs ( including free local
calls and line rental) compared to £23 we were paying before for broadband alone and then calls and rental on top. I have not renewed the contract
which they keep calling me up to do as the new offer does not include free local calls anytime, only after 6.00pm but I have kept all the benefits of
the old contract. Just don't sign up for anything new and stay on a rolling monthly contract on your old deal and don't let them con you
with three months at half price offers etc. The line rental is due to increase anyway but it is only by about 70p.
yours, Pete
I went into the RSPCA office the other day. It was so small you could hardly swing a cat in there.
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