I recently bought a windscreen and had it posted to me. When I unwrapped it I discovered that both of the bottom corners were broken. I also noticed that there was no sign of any glass fragments in the screen frame or packaging. I contacted the supplier to ask how we resolve this and he said that it was tough luck. Now I feel more than a little miffed about this as it was £140 hard earned pounds that has effectively bought me a aluminium frame. Is there anything I can do?

Regards

You pay by credit card?

That would be an easy way to get your money back!

Cheers,
James

take your well hard dog with you to see him and ask if he wants to play

mine was broken in the post and it wasnt insured i too bought an expensive frame.If all else fails RAC has a plant machinery division that will call to you and cut on site.Mind you he cut four before it was right,still that was their cost

Get trading standards involved. Say the item was not of a sellable quality and explain in detail the problem esp how no glass fragments in wrapping (best if you still have the original wrapping. CC a copy to the vendor. Should sort things out.

PS who was it? Name + shame 'em for pants customer services.

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Originally posted by BenB
PS who was it? Name + shame 'em for pants customer services.

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Tell him if he doesn't sort you out with a replacement you will;

a) Report him to Tading Standards as not of merchantable quality and not fit for the purpose for which it was sold.
b) Name and shame in every car builders/enthusiasts forum/magazine.

Do not threaten to name and shame. Go directly to Trading standards, do not pass go, do not get done for blackmail. Papers get around this all the time by saying a friend of X celeb recently said that she said . . .. which is why our papers are rubbish.

[Edited on 2/2/07 by clockwork]

It's up to the seller to get the goods to you in good order.

He didn't do that, I'd go with "insufficiently packaged" 'cos if they'd packed it right it'd have got there in good shape.

Small claims court actions can be started online for a small fee HERE , if the supplier is a business, he'll probably have to appear at your local court.

Sorry for the hi-jack but...

I'm thinking of fitting a full windscreen to my velocity...anyone know which screens will fit other than a Luego one - only out of interest!!

it wouldnt be the same supplier as this would it ?
http://www.locostbuilders.co.uk/viewthread.php?tid=59488
just i was thinking of placeing a order

Old Luego used to get screens from Lolocost for the Locost, not sure if it is the same as the Velocity

I want to thank everybody for there helpful advice, I will be going back to the supplier armed. I don't however feel that I should name and shame, it doesn't sit comfortably with me. I would recommend checking delivery conditions though.

Regards
Steve

I want to thank everybody for there helpful advice, I will be going back to the supplier armed. I don't however feel that I should name and shame, it doesn't sit comfortably with me. I would recommend checking delivery conditions though.

Regards
Steve

Wow, double post, if only I knew how I did that!

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Originally posted by rusty nuts
Old Luego used to get screens from Lolocost for the Locost, not sure if it is the same as the Velocity

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quote:

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Originally posted by Steve Lovelock
I don't however feel that I should name and shame, it doesn't sit comfortably with me.
Regards
Steve

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I had this with some damaged patio furniture. The vendor said that as I didn't unpack it before signing for it then he wouldn't pay. I reminded him that the best that most delivery firms do is to chuck the stuff at you and run. After that I reminded him that he could have a chat with my Credit Card company if he wanted to talk further. After e-mailing some photo's of the damage and the crap packaging I got a phone call an hour later stating that it wasn't worth his while paying for return postage and asked if I would dispose of the damaged stuff and gave me a refund.

I disposed of the damaged stuff on my patio with the new stuff