Jasper
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| posted on 26/10/04 at 10:51 AM |
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Where's Darren again????
Well - after repeated emails and the occasional response - I still don't have my rear wings that I ordered back in mid Summer. I would much
rather not post moans on here but I'm getting very sick of this and I think it's important for other people to realise that the GTS
customer care is not all its cracked up to be.
Last response was 3 weeks ago when I was told they had had the moulds stolen and replacements would take a week. Since then I have emailed again with
no response,
[Edited on 27/10/04 by Jasper]
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locogeoff
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| posted on 26/10/04 at 11:16 AM |
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I used the mobile phone number to get in touch and got a quick response and delivery of wings to my query, was gettin a bit nervous previous to that
though.
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garage19
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| posted on 26/10/04 at 11:28 AM |
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I hate to say it but, I had to cancel an order from GTS after two months of empty promises and delivery cock ups. Mac#1 stuff to replace it arrived
next day!
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locoboy
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| posted on 26/10/04 at 12:11 PM |
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This is recurring all too often, this is my 2 peneth as posted under a thread started by Garage19 2 and a half months ago.
quote:
Originally posted by colmaccoll
a recurring thread title me thinks  it seems he is spreading himself very thinly and doesnt have time to communicate to his customers.
Im convinced by what others have said that the quality of his products are second to none and the price is keen, but if its going to take X weeks to
get your goods is it really worth the few quid in price?
One of the first things you buy once you have a chassis and running gear to get you under way and make the chassis look anything remotely like a car
is the wishbone bushes.
Now seeing as this is generally at the begining of the build, he shold know that that customer is still going to be on the look out for bits and bobs
for the next 12 months minimum, so surely you should keep them sweet so to speak as first impressions count. I have asked many times about informaiton
on the bush sets GTS sell but had an answer telling me to mail him off list which i did and got no further with it.
Im not suggesting that builders at the begining of the build get priority or anything only suggesting what i would be keen to do if it were my
business. If i had good service from a company from day one i would be sure to give them a sporting chance during the rest of my build. The key is to
get in there early on in the build.
Maybe if you buy a kit from him you get excellent customer service and communication throughout the rest of the build - who knows.
It looks like things have not got any better then. I was planning on using him for bonnet, nose, scuttle and wings but may not now because i
want to order them and get delivery when I want them. With space and cash at a premium the timely delivery of expensive bulky components is
extremely important
ATB
Locoboy
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Ben_Copeland
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| posted on 26/10/04 at 02:40 PM |
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I've never had a problem with him, can always get hold of him pretty much first time.
I know what it's like to run a small business like he does, cos I do too. Having problems and getting hundreds of emails can slow the system
down.
Ben
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Z20LET Astra Turbo, into a Haynes
Roadster
Enter Your Details Here
http://www.facebook.com/EquinoxProducts for all your bodywork needs!
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Ben_Copeland
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| posted on 26/10/04 at 02:59 PM |
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I know its not an excuse. I've been to darrens house and had trouble talking to him on occation cos the phone rings every minute, but he always
seems helpful and i find it hard to believe that there isn't some good reason why you've had problems getting your wings.
Perhaps he needs a helping hand.
Sometimes you get stuck, cos employing another person to help when your busy and then telling them to sod off when your not is not really possible.
Especially when learning how the company works is a must before you start.
I'm sure we'll hear from him and hopefully he can sort it all out.
Ben
Locost Map on Google Maps
Z20LET Astra Turbo, into a Haynes
Roadster
Enter Your Details Here
http://www.facebook.com/EquinoxProducts for all your bodywork needs!
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shortie
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| posted on 26/10/04 at 05:31 PM |
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Seems a bit of a shame it's all come to this.
Darren, why not give Jasper a quick call to sort out any misunderstandings and decide a way forward that's agreeable to both parties.
It doesn't really do a companies reputation any good when customers are not happy as the old 'good experience tell one person, bad
experience tell ten people' rule comes to the for.
Email\forums can get pretty personal and when similar situations happen at work I always find a conversation via phone\in person sorts it out.
Rich.
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dozracing
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| posted on 27/10/04 at 08:13 AM |
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I think Ned mean't to post this in here.
Having emailed Darren this morning following this thread I have received a reply. No problems here!
Having replied to Darrens email I then received an automated reply:
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Hi,
Thanks for contacting GTS, we aim to respond within 6 hours although some technical queries may take longer. If you do not get a response then please
send a reminder or call 01795 590295 or 07770 405688.
Kind regards,
Darren George
GTS Tuning
------------------
An automated response is a very simple thing to do, but looks professional, and good for Darren in my opinion, same as confirmation of an
email/purchase by someone like amazon etc.
Ned.
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dozracing
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| posted on 27/10/04 at 09:20 AM |
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Apologies for yesterdays posts, they were unprofessional. Now deleted.
There is a Locostbuilder, who unbeknown to the list is busy destroying the confidence of the Locost and derivative manufacturers, to the extent where
we are left wondering whether its worth even carrying on, a rival manufacturer is giving this serious thought.
Jaspers comments came on top of this, and just makes me wonder whether its all worth it.
Basically the problems we have had with Jaspers order stem from the fact that when he originally requested the rear wings, he also wanted Triton to
correct an error they had made some time back on the colour of his front wings.
I thought it would be helpful to combine the order of the rear wings with the refund that Triton owed him on the incorrect front wings. I had imagined
that the finances would be sorted between Jasper and Triton on collection.
For a while we were debating about the colour so that we got a match, and were to be honest a bit nervous of doing it in case we got the colour
wrong.
Because i didn't have a paid up order from Jasper, it never went into my system that shows me whats outstanding and what to deal with on a day
to day basis. It relied on emails between Triton and myself, to get the job done.
To compound the problem, the narrow rear wing moulds were taken along with other stuff, which put Triton back on orders, plus we had to recvover a set
of rear wings from which to make new moulds from.
Everytime Jasper emailed me, the action i took was to directly forward it to Mark at Triton as a reminder, but, it didn't get actioned for ages
because of the above, which Jasper was told about, and subsequently the back log and Marks holidays etc etc.. has mean't that the job
didn't get done.
So profuse apologies for the delay.
The email auto responder asks you to call me or send reminders if you don't get a respone. As it happens 9 times out of 10 you'll get a
response within a few hours. If i'm out and running around chasing or delivering orders, then i urge you to please give me a call.
I offer such a vast range of parts, and i will only use suppliers with a proven track record technically, that occasionally these delays happen. In
order to offer this vast range and in custom colours and sizes etc, that orders are often taken on a make to order basis, which inevitably can lead to
delays.
As it happens, these days orders come in so frequently stock levels have risen, i can demand more regular attention from suppliers etc, that these
incidents are becoming rarer every week. What upset me yesterday was being told off on here doesn't help that improve, but, more likely puts it
in reverse at the detriment to the current customers.
Which is the other issue i have with the tactics of Syd Bridge on another of the postings. What he sees as a campaign to shame, in this case MK, and
be the publics champion in making them aware of a dubious problem is self defeating because it has caused at least two manufacturers to think whether
its worth being in this business. This will inevitably, end up effecting Locosters, because the prices will rise and competition between manufactures
will be weaker, so choice will also be effected.
This comment is outside of Jaspers complaint, but, as a general comment regarding the Syd Bridge situation. As a locoster, you have to make a decsion
whether to support the Locost ideal and the manufacturers who support it with you, or put your hand in your pocket and go buy a Westy or Caterham,
with all the benefits that brings.
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Jasper
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| posted on 27/10/04 at 11:54 AM |
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Darren - apology accepted- I'll now contact you directly and not post on this thread again.
BTW - I have also now deleted most of my posts
[Edited on 27/10/04 by Jasper]
If you're not living life on the edge you're taking up too much room.
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