NS Dev
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| posted on 6/2/06 at 11:15 AM |
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quote:
Originally posted by BKLOCO
You whingers never cease to amaze me!!
You come on here moaning and rubbishing companies when you haven't even had the common decency to discuss your problem with the people
concerned.
This forum is primarily for builders of Seven style kit or scratch build cars to exchange information to aid them in the construction of such cars.
I personally have nothing to do with GTS, short of owning one, but hate to see people knocking businesses unjustly.
What is your basic aim in keeping attacking one manufacturer? Are you trying to affect his trade and ultimately put him out of business? If you own
one of his products this is not really a very smart move!
I would suggest that if you have problems with any manufacturer there are far more effective courses of action and redress open to you if you have
GENUINE complaints than moaning and whinging on here.
In short…..Put up….or….Shut up.
Now I’ll wait for the attacks…..
.
Have to say I have had nothing to do with GTS, due to first impressions and all that!!!!............................... (not from comments on here but
from initial enquiries and resultant "vague" answers).............
but I would like to add, what comes round goes around. If people are slagging a comapny on here, and not just one person but several, then maybe it is
for a reason!!!!
How many people do you see slagging other companies???
How many criticisms of MNR do you see on here??? They are a small fledgling concern with just the same problems as anybody else, yet their service is
IMPECCABLE! In fact it was far better than I could have wished for, even correcting my daft mistakes!
I have criticised Stuart Taylor Motorsport on here, regarding quality of grp etc, but then he piles it high and sells it cheap, yer gets what yer pays
for and all that (and his bonnets, though realively poor in finish, have "anti sag" reinforcement in them!), despite my comments I have
always been at pains to point out that from the start I was never put under any illusion as to what I was buying from him.
I guess the point that I am making is that we are not a big bunch of whingers on here. There are always one or two, but not the number you have in
this case.....................
Look at AndyHarding's photo archive. His build is to a VERY high standard (not my choice of colour like!) and if he is unhappy with a part,
it's for a reason!
Retro RWD is the way forward...........automotive fabrication, car restoration, sheetmetal work, engine conversion
retro car restoration and tuning
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BKLOCO
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| posted on 6/2/06 at 01:35 PM |
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You don't seem understand... He may well have a very valid point....I make no judgement either way....AND NEITHER SHOULD OTHERS....The fact
remains that If you have a problem with a component...whoever the supplier may be....The correct and decent thing to do is take your issue up with the
supplier NOT come whinging on here with one side of a story....There are ALWAYS 2 sides...
Experience is what you get when you don't get what you want!!! 
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Gav
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| posted on 6/2/06 at 03:09 PM |
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I agree with you,
However is this forum not for sharing your experiences with other members of this forum?
If you had a really really bad time with a company for what ever reason would you not want to warn others of any potential problems they may or may
not have if they were thinking about using the said company?
[Edited on 6/2/06 by Gav]
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dozracing
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| posted on 6/2/06 at 08:53 PM |
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Hi all,
Andy, why have you chosen not to call me or email me on this matter?
I can admit that we have a bad reputation on this site at present over delivery schedules. Problems we are trying hard to resolve, and we will
succeed. What we have never had is a bad reputation for poor quality. Quite the opposite actually, maybe worth doing a search on this forum, and
you'll find lots of messages saying how our quality is far and away better than the norm.
If we have a problem with Andy's bonnet then we need to address it. Mistakes do happen, everyone is human, and perhaps whoever made the bonnet
has done something wrong. We can address this if this is the case, and if its a fundamental problem then we will need to address this also.
I find it hard to believe that there is a fundamental design problem with the bonnet as we have sold well over 100 items, and this is the first time
anything like this has come to light. In fact my own car has one of the first bonnets ever made and has been used in anger, and doesn't exhibit
any sagging.
We have cars running in Dubai in 40 degree heat with 180 bhp engines, running flat out for most of their life and so far we haven't had any
reports of bonnet problems.
I have however printed off the posts on this thread and forwarded them to my lawyers. Andys comments regarding efforts to try and bring the company
down are truely pathetic, and i think perhaps are slanderous, or at least show intent to slander. I'll let the lawyers work on that one. Luckily
i have been able to track down the original order form so i have all of Andy's address details for them to get in contact with him.
My contact details are 07859005985 and 01474 707071 and darren@gtstuning.co.uk, so if you need to get in contact about any issues you can do so.
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Triton
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| posted on 6/2/06 at 09:29 PM |
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Dear dear and beggar me with a fish fork
My Daughter has taken over production of the damn fine Triton race seats and her contact email is emmatrs@live.co.uk.
www.tritonraceseats.com
www.hairyhedgehog.com
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Avoneer
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| posted on 6/2/06 at 09:53 PM |
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Maybe Andy should have contacted his lawyers first and got them to talk to your lawyers.
I think he was just after opinions after posting on here before doing anything else.
Maybe you should ring him yourself Daz and sort out this matter between yourselves.
Threatening folk with lawyers isn't going to do you any favours at all, especially with your customer service reputation as it is.
You say Andy should have contacted you first, and then threaten him with Lawyers rather than contacting him yourself - isn't that a
contradiction???
Pat...
No trees were killed in the sending of this message.
However a large number of electrons were terribly inconvenienced.
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Triton
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| posted on 6/2/06 at 09:58 PM |
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Why Thank you Pat....then there is all that guff from a week or so ago aimed at Moi
My Daughter has taken over production of the damn fine Triton race seats and her contact email is emmatrs@live.co.uk.
www.tritonraceseats.com
www.hairyhedgehog.com
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andyharding
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| posted on 6/2/06 at 10:00 PM |
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Darren, I never made contact with you because:
a) I did not think that you would be be willing to do anything about it. Your terms and conditions clearly state that there is no warranty:-
<quote>
No claims, representations or warranties, whether expressed or implied, are made by GTS TUNING as to the safety, reliability, durability and
performance of any of GTS Tuning's components.
</quote>
b) After the shocking service you have given me in the past I have absolutely no desire at all to ever deal with you or your company again.
The bad customer service you have given me and not being very impressed with your products quality has led to my belief that your company is a joke
and not worth dealing with. However, I'm a big enough man to admit when I've been wrong about something. Here's your chance to put
your mistakes right and if you do so I'll publically fame you instead of shaming you.
quote:
Originally posted by dozracing
Hi all,
Andy, why have you chosen not to call me or email me on this matter?
I can admit that we have a bad reputation on this site at present over delivery schedules. Problems we are trying hard to resolve, and we will
succeed. What we have never had is a bad reputation for poor quality. Quite the opposite actually, maybe worth doing a search on this forum, and
you'll find lots of messages saying how our quality is far and away better than the norm.
If we have a problem with Andy's bonnet then we need to address it. Mistakes do happen, everyone is human, and perhaps whoever made the bonnet
has done something wrong. We can address this if this is the case, and if its a fundamental problem then we will need to address this also.
I find it hard to believe that there is a fundamental design problem with the bonnet as we have sold well over 100 items, and this is the first time
anything like this has come to light. In fact my own car has one of the first bonnets ever made and has been used in anger, and doesn't exhibit
any sagging.
We have cars running in Dubai in 40 degree heat with 180 bhp engines, running flat out for most of their life and so far we haven't had any
reports of bonnet problems.
I have however printed off the posts on this thread and forwarded them to my lawyers. Andys comments regarding efforts to try and bring the company
down are truely pathetic, and i think perhaps are slanderous, or at least show intent to slander. I'll let the lawyers work on that one. Luckily
i have been able to track down the original order form so i have all of Andy's address details for them to get in contact with him.
My contact details are 07859005985 and 01474 707071 and darren@gtstuning.co.uk, so if you need to get in contact about any issues you can do so.
Are you a Mac user or a retard?
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Avoneer
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| posted on 6/2/06 at 10:07 PM |
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Sorry Triton - lost you there ???
No trees were killed in the sending of this message.
However a large number of electrons were terribly inconvenienced.
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flak monkey
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| posted on 6/2/06 at 10:10 PM |
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quote:
Originally posted by Avoneer
Sorry Triton - lost you there ???
That would be due to a thread I deleted as it got silly and was turning into a(nother) slagging match. It was a couple of emails that Darren asked me
to post on the forum, so I did...
David
Sera
http://www.motosera.com
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Triton
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| posted on 6/2/06 at 10:16 PM |
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Not fussed really as it makes me giggle but somebody else was a tad miffed
My Daughter has taken over production of the damn fine Triton race seats and her contact email is emmatrs@live.co.uk.
www.tritonraceseats.com
www.hairyhedgehog.com
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Avoneer
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| posted on 6/2/06 at 11:17 PM |
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I'm on Andys side all the way with this one.
I had very similar dealings with Tiger (as anyone that knows me can tell you) and received a very personally abusive letter from Jim.
That is not how you do business and I hope I killed sales of the Avon as I originally tried to help, but Tiger did not want to listen.
I may even posts the letters one day for a laugh.
These companies wouldn't be around if it wasn't for us lot.
Pat...
No trees were killed in the sending of this message.
However a large number of electrons were terribly inconvenienced.
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Triton
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| posted on 6/2/06 at 11:33 PM |
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Pat,
You are spot on mate...
Mark
My Daughter has taken over production of the damn fine Triton race seats and her contact email is emmatrs@live.co.uk.
www.tritonraceseats.com
www.hairyhedgehog.com
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NS Dev
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| posted on 7/2/06 at 12:56 AM |
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NOT AIMED AT ANYBODY ON HERE DIRECTLY!!!!!!!!
round and round we go, simple answer, go though the manufacturers sections on here and read the comments.............................then make your
own mind up
as I said in a previous post, there will always be a few whingers, but I refuse to believe that they all gravitate towards one particular supplier.
Retro RWD is the way forward...........automotive fabrication, car restoration, sheetmetal work, engine conversion
retro car restoration and tuning
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dozracing
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| posted on 7/2/06 at 06:13 AM |
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Andy,
As has been said before, the warranty on the website, is an all encompassing statement as a first line of defence should anything cataclismic happen.
It does not effect your right to highlight a problem to me, and ask whether i'm prepared to do anything about it.
If you don't give me the option to sort your problems out then how can i ever sort out the customer service issues?
I have done nothing that deserves out and out vindictiveness, and comments that individuals are going out of their way to ruin my business can not be
tolerated.
Isn't it funny that one of the posts in the thread says what a high level of build quality Andys car has, and its covered in my products!
[Edited on 7/2/06 by dozracing]
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Avoneer
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| posted on 7/2/06 at 05:20 PM |
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So what's the morral here - If you have a problem with a GTS part, don't ask all the knowledgeable folk on here that have helped you with
every aspect of your build so far as if you do, GTS will threaten you with Legal action ???
Pat...
No trees were killed in the sending of this message.
However a large number of electrons were terribly inconvenienced.
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RichieC
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| posted on 7/2/06 at 05:57 PM |
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I think a company have in one statement by threatening legal action, disuaded more peeps from buying from them than any number of disgruntled
customers comments.
[Edited on 7/2/06 by RichieC]
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Avoneer
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| posted on 7/2/06 at 06:38 PM |
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Seen as my car has been built by comittee (every part from opinions here), if it all goes wrong, I'm suing everyone on this forum.
I'll talk to my people and get them to talk to other people and all that.
Pat
No trees were killed in the sending of this message.
However a large number of electrons were terribly inconvenienced.
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dozracing
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| posted on 7/2/06 at 08:07 PM |
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Pat,
The point is don't come on this website with out and out vindictiveness in mind, and state that you will do what ever in your power to ruin my
business.
Andy hasn't come on here to ask advice, he came on here and made a statement about the bonnet and its function and then proceeded to admit that
he was out to do my business harm in retaliation. This is unaccetable in my book.
Andy has been big enough to admit that was out of order on this point.
The fact still remains that if he or anyone has a problem they should come to me to address it. Not make statements on here without giving me the
oppotunity to correct any mistakes made.
You very much overate the importance of this website to overall sales in this market. The number of people who contribute to this site represents a
tiny fraction of the buying market.
If you were to review every negative post made on here with regards to GTS you will find that it is a tiny fraction of the people who have ever bought
from us, in fact its a tiny fraction of the number of orders we currently have in process. I'm big enough to admit we are not perfect and we are
working on fixing our problems, but, we get it right far, far more times than we get it wrong.
Turnover so far this year was three times that of the previous year, we now have massive corporate clients worldwide and we are expanding and selling
more month on month. Perhaps this is the reason we have more percieved problems than our competitors, perhaps we just have far more orders to slip up
on.
Andy has still yet to contact me regarding this issue, but, i very much hope he does. I would love to get to the bottom of the problem, and have the
oppotunity to show him how best to deal with issues like this.
Kind regards,
Darren
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shortie
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| posted on 8/2/06 at 08:19 AM |
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quote:
Andy has still yet to contact me regarding this issue, but, i very much hope he does. I would love to get to the bottom of the problem, and
have the oppotunity to show him how best to deal with issues like this.
I think this sums all this up, if I was the manufacturer I think I would be keen to contact the customer and get it sorted not wait for him to contact
me, nuff said!
[Edited on 8/2/06 by shortie]
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BKLOCO
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| posted on 8/2/06 at 11:57 AM |
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So shortie, Just to get this straight.... If you've got a problem with say a piece of Microsoft software ( and lets face it who hasn't)
then you feel that after slagging of Microsoft, Bill Gates should ring you personally?
What planet do you live on?
[Edited on 8-2-06 by BKLOCO]
Experience is what you get when you don't get what you want!!!
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ned
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| posted on 8/2/06 at 12:07 PM |
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BKLOCO,
I think you're taking what Shortie has said out of context somewhat.
To use your example, but in the correct context:
If Bill Gates was using the same forum where you posted a genuine glitch or bug in a microsoft product I'm sure one of his developers would be
in contact to rectify the problem and produce a fix to rectify your instance of the problem and to stop it affecting other users of the product!
What planet do we live on?
- We live in the real world
Ned.
[Edited on 8/2/06 by ned]
beware, I've got yellow skin
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BKLOCO
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| posted on 8/2/06 at 12:23 PM |
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I'm not taking anything out of context.
The fact remains that if you have a problem with any product that you purchase you have certain statutory rights. Those rights are with the seller of
the item. They are NOT with all and sundry on a web forum.
The decent and proper course of action is to take your problem up with te said supplier.
If you do not get satisfactory results then there again are proper channels to go through.
At no time can airing your vendettas in public be condoned especially when you have not followed the correct course of action in the first instance.
Experience is what you get when you don't get what you want!!!
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ned
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| posted on 8/2/06 at 12:32 PM |
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Well, in that case I will have to agree to disagree with you.
I bear Andy's previously posted comments about his past dealings with GTS in mind in relation to your above remarks.
I won't be drawn into further bickering.
cheers,
Ned.
beware, I've got yellow skin
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BKLOCO
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| posted on 8/2/06 at 12:36 PM |
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Experience is what you get when you don't get what you want!!!
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