open up dispute and then if seller wants the items back, he has to pay cost.
also what sort of money are we talking about?
I recently bought an item from ebay (I won't say what it actually is incase the seller ever reads on here).
It was advertised without a photo, but the description and title both said what it was and gave the brand name.
I bid and won, but when its arrived today its actually a very bad cheap chinese crap knock off. 100% not what the item should be and I would win in a
Not As Described dispute if I went through ebay.
Sorry, starting to rant now....
Well, if I log it as a complaint then I will have to return it via a Trackable post method. And the cost of this will be about 75% of what I paid for
it in the first place.
Or I can just say it never arrived and claim my full money back. it was only posted normal 1st class, not tracked. It only cost me a few quid but I am
really not going to want to PAY to return this piece of crap.
So, what would you do?
Go through official channels and loose a couple of quid.
Or
Lie, say it never arrived, get all our money back and chuck the item in the bin (seriously that's what I will do)
the seller has decieved you, so i wouldnt feel bad about decieving them. You wouldnt be able to complain about the brand then though, as technically you havent seen it.
is it those sony headphones that I also bought?
open up dispute and then if seller wants the items back, he has to pay cost.
also what sort of money are we talking about?
quote:
Originally posted by 02GF74
is it those sony headphones that I also bought?
open up dispute and then if seller wants the items back, he has to pay cost.
also what sort of money are we talking about?
The Sale of Goods Act/Distance Selling Rules, reqire the seller to pay all postage costs in a case such as this, including return postage.
We have a busy eBay shop, we get on average 2 INR requests a week, good in it ?
We have website admittedly ebay outsells the website 40/1, to date not one INR message from website sales.
We factor the fraudulent claims into our pricing, I'll leave my thoughts on it there.
By any chance was it a USB to OBDII interface that claims to be a genuine ELM327 ? There is at least one UK seller selling those --- they sort of work with some software.
Open a dispute, play straight don't stoop to his level he'll beat you with experience...
Make him squirm a bit and if you have to pay postage just drop it, just have £3.50s worth of fun....
quote:
Originally posted by Jon Ison
We factor the fraudulent claims into our pricing, I'll leave my thoughts on it there.
Jon, I understand where you are coming from. But if you were selling a knock off cooker hood that was crap, and you falsely advertised it, then you
would see where I was coming from. I would return it to him and NOT make a false claim, but why should I be out of pocket for his mistake / fraud.
I have just checked with ebay and yes I WOULD have to pay return postage. Even though distance seller regs may say otherwise, ebay usually make their
own rules. And in this case they have.
And to stop any more guesses, it was actually a certain American brand of torch. You know which one. I have bought 3 recently for all about the same
price. The one without the picture was obviously the crap one.
No need to shout.
I'm not for one minute going to defend the guy who sold to you but have you approached him at all ? Told him your dissatisfied, given him the
chance to rectify the situation ? If your still left dissatisfied do what ever you see fit.
I'd go through the correct channels, ask for a refund. If the seller decides that they would like you to return it, I would return it recorded
delivery but before you put it back in its box drive over it and make sure you've made your point. They could say it was damaged on return but
eBay pretty much always fight the buyers corner and they can't prove it was like that when returned. You end up with some money back, a feel
good feeling and the seller ends up pissed having paid postage and now has a product that can't be resold.
Or that's what I would like to do anyway if I were in your situation.
had this a few weeks back with a body kit all looked good in pics got it well what a load of sh*t
phoned ebay told them not as discribed and rubish try ebay resolution centre
well long story short full refund inc postage
quote:
Originally posted by smart51
quote:
Originally posted by Jon Ison
I wonder if "PayPal" or "eBay" logos on the jiffy bags bring out the worst in the lower end of the Royal Mail's employees?
Not trying to trivialise this but checkout the " 'Boro Pat" Postman Pat voice over on You tube where Mrs Goggins is tripping ove rthe mail bags and says " F** kin e bay". It is hilarious and I'm sure there is some truth in it!
We bought an item described as new which wasn't recently and vendor suggested a total refund or a couple of quid knocked off, I suggested another nice new one rather than a shop return and after a slight delay it has arrived, I suggested the couple of quid refund would cover the return post but as yet it hasn't arrived so i tis looking like 2 for the price of one at the moment.
atb
Mike
pdm - 11/8/10 at 08:27 PMI was in same boat a while back with some axle stands I bought.
I raised a dispute and no word from seller so I just got a refund. I didn't have to return them, in fact ebay never even asked me too.
Left it 2 months to see if seller would contact wanting them back - he didnt so I sold them on.
I dont reckon ebay will expect you to pay return postage but I could be wrong.
RAYLEE29 - 11/8/10 at 09:48 PMpaypal expect you to pay return postage if the seller wants the item back
being honest will not necessarily get you anywhere
Ray
Paradoxia0 - 11/8/10 at 10:15 PMAs much as I can see where you are coming from with the whole claim it never arrived ploy personally I wouldn't be happy doing it. It would nag at me for being dishonest...
I would contact the seller and tell him that it is not as advertised and therefore you will take it up with ebay/paypal. He then has 2 choices...
1. say fine, post it back and we will go through the channels
2. say fair cop, have this refund and throw it in the bin
I have gone to dispute 2 items recently due to not working and both have gone for option 2!
Mark
RazMan - 11/8/10 at 11:08 PMIf the item was not as described then the only thing to do is to open a dispute. His deception must be challenged otherwise other poor sods will continue to get ripped off and you can rest in the warm glow of doing a good deed for your fellow man
Ninehigh - 12/8/10 at 07:28 AMAnything important I post by any method other than special delivery never arrives.
3 Clicks - 12/8/10 at 11:53 AMPeople like you make me sick!!!
I bet you wouldn't have the "guts" to do that in a high street shop???
This forum & YOU has been noted on eBay's forums ~~~ GoodBye...
quote:
Originally posted by balidey
I recently bought an item from ebay (I won't say what it actually is incase the seller ever reads on here).
It was advertised without a photo, but the description and title both said what it was and gave the brand name.
I bid and won, but when its arrived today its actually a very bad cheap chinese crap knock off. 100% not what the item should be and I would win in a Not As Described dispute if I went through ebay.
Sorry, starting to rant now....
Well, if I log it as a complaint then I will have to return it via a Trackable post method. And the cost of this will be about 75% of what I paid for it in the first place.
Or I can just say it never arrived and claim my full money back. it was only posted normal 1st class, not tracked. It only cost me a few quid but I am really not going to want to PAY to return this piece of crap.
So, what would you do?
Go through official channels and loose a couple of quid.
Or
Lie, say it never arrived, get all our money back and chuck the item in the bin (seriously that's what I will do)
Benzine - 12/8/10 at 12:16 PMquote:
Originally posted by 3 Clicks
People like you make me sick!!!
I bet you wouldn't have the "guts" to do that in a high street shop???
This forum & YOU has been noted on eBay's forums ~~~ GoodBye...
It's quite hard to claim that something "hasn't arrived" in a high street shop since you generally tend to pay for the item in front of the shop keeper.
Atb!
[Edited on 12/8/10 by Benzine]
Norfolkluegojnr - 12/8/10 at 12:17 PM
3 Clicks - 12/8/10 at 12:23 PMThe OP is lieing & is a cheat...
He won't like it if it happened to him!!!
quote:
Originally posted by Benzine
quote:
Originally posted by 3 Clicks
People like you make me sick!!!
I bet you wouldn't have the "guts" to do that in a high street shop???
This forum & YOU has been noted on eBay's forums ~~~ GoodBye...
It's quite hard to claim that something "hasn't arrived" in a high street shop since you generally tend to pay for the item in front of the shop keeper.
Atb!
[Edited on 12/8/10 by Benzine]
Benzine - 12/8/10 at 12:26 PMquote:
Originally posted by Norfolkluegojnr
I'm Eoin McLove! I can do what I like!
PSpirine - 12/8/10 at 06:04 PMAdmittedly this was a while ago, and was on ebay USA, but I received an item that was described as one thing, but was actually something else (was a RC car, the model was an older one)
Whether this was by mistake, or on purpose, I filed a dispute with ebay/paypal. The seller didn't defend respond to any communications at all, paypal gave me a refund, and never told me to send the item back.
I imagine if the seller actually communicates back to you, you'll have to send it back..
Personally I've had similar situations a couple of times and in approximately a third of the cases, the seller will pay your return postage and refund everything. In that case I always left them positive feedback for good communication and support. As I said though, usually it's the other 70% of times when they just won't budge at all, and you're stuck.
Ninehigh - 12/8/10 at 11:27 PMquote:
Originally posted by 3 Clicks
People like you make me sick!!!
I bet you wouldn't have the "guts" to do that in a high street shop???
This forum & YOU has been noted on eBay's forums ~~~ GoodBye...
quote:
Originally posted by balidey
I recently bought an item from ebay (I won't say what it actually is incase the seller ever reads on here).
It was advertised without a photo, but the description and title both said what it was and gave the brand name.
I bid and won, but when its arrived today its actually a very bad cheap chinese crap knock off. 100% not what the item should be and I would win in a Not As Described dispute if I went through ebay.
Sorry, starting to rant now....
Well, if I log it as a complaint then I will have to return it via a Trackable post method. And the cost of this will be about 75% of what I paid for it in the first place.
Or I can just say it never arrived and claim my full money back. it was only posted normal 1st class, not tracked. It only cost me a few quid but I am really not going to want to PAY to return this piece of crap.
So, what would you do?
Go through official channels and loose a couple of quid.
Or
Lie, say it never arrived, get all our money back and chuck the item in the bin (seriously that's what I will do)
I have bought items from a shop, most recently an electric toothbrush but I've returned a dropped laptop and a mobile phone this year and claimed I've done nothing to damage it.
I can even tell you it was Curry's, report me.
Troll fed and hopefully poisoned.
As for the OP being a liar and a cheat, and he wouldn't like it if this happened to him, well I'm sure he wouldn't sell an item that was other than described and not be dumb enough to send it untraceable delivery.
carpmart - 13/8/10 at 08:48 AMSimple mantra for life which applies here is; 'do unto others as you would have done to one's self' I trust you get my inference here!
balidey - 14/8/10 at 09:18 PMWell, Mrs 3 Clicks has certainly got her knickers in a twist calling me a liar and a cheat.... Why? I have not lied or cheated. I just asked what others would do.
So really, when someone sells me an item, but its not really that item but some cheap tat, what I should really do is return their item, using my own money. So then they have the item back and have not lost out at all, and I will have no item and lost out on the return postage. Yep, I can see how that would make me out to be the winner in this situation.
Still not sure how I am going to go about this, hence asking on here for some advice, which there does not seem to be a clear cut decision.
The sums involved here are small, but in the past I have really been stung by ebay purchases and its really put me off doing any more 'not as described' disputes. I once bought a really heavy item, spent a lot on postage costs to me. The seller forgot to wrap it, it got severely damaged in transit. The seller then insisted I return it. Ebay forced me to sent it insured and tracked, so I was down £20. That is why I am not sure what to do in this instance, I am fed up being out of pocket because of the silly ebay rule.
Peteff - 14/8/10 at 10:43 PMJust tell him you are not happy via ebay message and ask him to rectify the situation then if he doesn't respond leave negative feedback. It's worked for me a couple of times although I have never needed to go to the negative.
Fozzie - 14/8/10 at 11:22 PMquote:
Originally posted by Peteff
Just tell him you are not happy via ebay message and ask him to rectify the situation then if he doesn't respond leave negative feedback. It's worked for me a couple of times although I have never needed to go to the negative.
+1 ^^ for Petes advice....
Fozzie ....
Baildey ..... am I missing something? Where does it say that '3 clicks' is a woman? .....
balidey - 15/8/10 at 08:40 AMquote:
Originally posted by Fozzie
Balidey ..... am I missing something? Where does it say that '3 clicks' is a woman? .....
Its irony. 3 clicks wrongly assumed I had made a false claim and accused me of being a liar and a cheat. So I also assumed something about someone that was also probably wrong.
Obviously a troll and some people like to ignore them, some like to feed them. In this case I was feeding.
I apologise that my attempt of irony was lost when written down
Fozzie - 15/8/10 at 04:32 PMquote:
Originally posted by balidey
quote:
Originally posted by Fozzie
Balidey ..... am I missing something? Where does it say that '3 clicks' is a woman? .....
Its irony. 3 clicks wrongly assumed I had made a false claim and accused me of being a liar and a cheat. So I also assumed something about someone that was also probably wrong.
Obviously a troll and some people like to ignore them, some like to feed them. In this case I was feeding.
I apologise that my attempt of irony was lost when written down
Aha I see.....
'Irony' lost......now found....so...
No worries! ....
Fozzie
3 Clicks - 15/8/10 at 04:40 PMquote:
Originally posted by balidey
Lie, say it never arrived, get all our money back and chuck the item in the bin (seriously that's what I will do)
OP You said it not me!!!
And STOP trying to dig yourself out of the dirt...
You may also want to consider that a lot of people on this forum also sell on eBay and other websites, so customers like you are soon blocked!!!
BTW I'm a male...
Benzine - 15/8/10 at 04:48 PM
Liam - 15/8/10 at 05:16 PMquote:
Originally posted by 3 Clicks
quote:
Originally posted by balidey
Lie, say it never arrived, get all our money back and chuck the item in the bin (seriously that's what I will do)
OP You said it not me!!!
And STOP trying to dig yourself out of the dirt...
You may also want to consider that a lot of people on this forum also sell on eBay and other websites, so customers like you are soon blocked!!!
BTW I'm a male...
Yes yes whatever. The real question is: Are you going to give a full refund for selling knockoff tat? Then he doesn't have to lie to Ebay, does he
balidey - 15/8/10 at 09:15 PM3 clicks can type, but maybe not read too good.
In my original post when I said 'seriously that's what I will do', that is in reference to throwing it in the bin, not about the false claim. The crap I was sent is going to be binned if I do get a refund or not. Its that fact that has pissed me off, I have been sold crap under the false pretence of it being something else. If it had been advertised correctly I would never have made a bid on it.
And I'm not trying to dig myself out of anything. I can make my own mind up about what I do, I just wanted to hear from other intelligent people.... and you too.
I too sell on forums and ebay. But what sets me apart from the seller I experienced is that I don't sell poo and lie about it.
Anyway, I'll not bother posting any more about it. You can keep guessing about whether I sent it back or not.
Anyone want to buy a Rollex
Paradoxia0 - 15/8/10 at 10:01 PMOOOOH, Rolex you say, I am good at buying expensive watches while drunk, and I have had a couple of vinos tonight.... Do you have a listing number?
3 Clicks - 15/8/10 at 10:02 PMquote:
Originally posted by balidey
Anyone want to buy a Rollex
OP There is only 1 'L' in Rolex!!!
Need one say more about you???
prawnabie - 15/8/10 at 10:07 PMquote:
Originally posted by 3 Clicks
quote:
Originally posted by balidey
Anyone want to buy a Rollex
OP There is only 1 'L' in Rolex!!!
Need one say more about you???
Not on the ones you sell
Benzine - 15/8/10 at 10:08 PMquote:
Originally posted by 3 Clicks
He won't like it if it happened to him!!!
He won't like it if it happens to him
or
He wouldn't like it if it happened to him
All the best!
balidey - 16/8/10 at 07:10 AMquote:
Originally posted by 3 Clicks
quote:
Originally posted by balidey
Anyone want to buy a Rollex
OP There is only 1 'L' in Rolex!!!
Need one say more about you???
Its a joke. I was being funny. I'm a funny guy, I must, be my wife say so. Well actually she says 'you think you're so f***ing funny don't you', but its the same thing surely....
You see, I was sold a knock off item, a bit like if, well lets say for example, I sold you a Rolex, but when it arrives you see it says Rollex on it. See, its a joke. To try to emphasise what has happened to me. So what would someone do in that case?
Obvious answer is..... keep your mouth shut, don't ask anyones opinion, especially on a car building forum or you may get one of its members re-register just so they can falsley accuse you of something you haven't done. Oh well.
Jon Ison - 16/8/10 at 09:30 PM"you may get one of its members re-register just so they can falsley accuse you of something you haven't done. Oh well."
Could you clarify just which direction this is aimed ? Becuase if its in my direction your assuming incorectly I'm afraid.
Jon Ison - 16/8/10 at 09:33 PM"you may get one of its members re-register just so they can falsley accuse you of something you haven't done. Oh well."
Could you clarify just which direction this is aimed ? Becuase if its in my direction your assuming incorectly I'm afraid.
balidey - 16/8/10 at 10:03 PMNope, not directed at you, or infact anyone specifically. But this forum has history of members creating new identities purely to try to rile other members. It could have been someone completely new to the forum, but for someone to randomly create an ID just to post that they think I'm a liar and a cheat, well I find that less likely.
But as said, its a troll, I'm not overly bothered as I have done nothing wrong. Just wanted to hear others opinions. But 3 clicks obviously doesn't like like the way I asked the question and thought they would 'have a go'. Oh well.
Jon Ison - 17/8/10 at 09:14 AMAnything I had to say I said above publicly, its a problem on eBay the number of false INR claims that are made we even had one which we lost from a buyer who paid by paypal collected the item then claimed item not received, the system stinks.
btw we have never charged or asked anyone to pay return postage, its against DSR.
Ninehigh - 23/8/10 at 12:32 PMNoticed how this "3 clicks" chick has 4 posts, all of which are on this thread?
Does this look like the actions of a locostbuilder? Sounds more like the actions of the guy who sold the cheap tat!
No I don't see why anyone should be out of pocket for someone else's incompetence, and like I said before anything I post now that's of any importance has to go special delivery or they claim it never arrived. If anyone can tell me what's wrong with playing their rules against themselves then let me know please.
40inches - 23/8/10 at 12:48 PMquote:
Originally posted by Jon Ison
Anything I had to say I said above publicly, its a problem on eBay the number of false INR claims that are made we even had one which we lost from a buyer who paid by paypal collected the item then claimed item not received, the system stinks.
btw we have never charged or asked anyone to pay return postage, its against DSR.
Yep! I bought a welder from an eBay seller, PayPal if posting, cash only if collecting, when I picked it up (dealer) he said he had got fed up being ripped off in the same way that you had.
Liam - 23/8/10 at 04:48 PMquote:
Originally posted by Jon Ison
Anything I had to say I said above publicly, its a problem on eBay the number of false INR claims that are made we even had one which we lost from a buyer who paid by paypal collected the item then claimed item not received, the system stinks.
btw we have never charged or asked anyone to pay return postage, its against DSR.
Surely you dont have to let all these false claimers get away with it? Makes me sick to the stomach. Surely either the delivery company has proof of delivery, in which case paypal must come down on your side (and if they dont you get the [whatever ombudsman authority thingy it is] on the case), or if the delivery company can't prove delivery you claim from them? Grrrrr i hate scammers
Jon Ison - 23/8/10 at 06:36 PMAnything over about £10 we send via courier online tracked signed for.
Take a £2.75 switch, if we charged the cheapest possible rate of postage that as online proof of delivery (the one and only proof paypal will accept as proof of delivery) then it would be just to expensive and you would sell none, we like a lot of others "self insure" add 10p to each item to cover the ones you know are going to disappear. Just like shopkeepers do to cover shoplifters, the honest guy always has to pay.
Royal mail lose items we all know that but somehow they seem to lose a much higher percentage of ebay items than anything else, we have yet to lose a single item off our website, since coming back off our holidays we already have 3 INR's in our ebay inbox, 1 looks 100% genuine, the guy as impeccable feedback left by other sellers the other 2 seem to be very unlucky reading their feedback, they have left a stream of "lost in post but seller refunded" type feedback, trouble is you cant filter these guys out.
The best ones are the real thicko's, something delivered by courier, signed for and you still get the odd one try it on, "where is my item" ? Copy and paste tracking back is usually the last you hear from them.
We sold just short of £200k on eBay last financial year, not sure how many buyers that equated to but even with all the above 99.999999999% are just sound genuine people they take up 1% of out time, the other 0.00000001% take up 99% of our time. Get rid of them and eBay would be a much better place to trade, eBay just seem to put more and more policies in place that make it ever easier to pull a scam.
You may ask why trade on eBay, where else would you get that amount of traffic ?
