I am looking for a bit of general guidance here on the rules and regs of Ebay.

I recently sold a set of gauges on Ebay and posted them first class at my local PO, however the buyer claims not to have received them. At the time i got a proof of postage receipt and still have it.

What i was wondering is what the procedure is in this case, am i responsible or can i be excused on the basis that i can prove when and where i posted the item. The buyer is wanting me to issue him a full refund, but how do i know that they have not received the goods already - or may receive them in the future. Either way, i have lost my money and the guages.

I made an enquiry at the PO and was given a form to claim compensation against, the gauges sold for £25 and the maximum compensation available is apparently £28. The buyer does not want to wait until i have made the claim and wants a cheque sent immediately, however, i would rather wait and see what the PO give me (if anything).

The buyer has now threatened to leave negative feedback and report me to Ebay.

Does anyone have any experience of this or any advice as to what i should do?

Dont pay him yet.
You have every right to investigate and try and track down the parcel (or get compensation)
It took 4 weeks for a parcel to get to me from Glasgow so he needs to wait.
Confirm this with Ebay, but that is my understanding.
PS did you offer him insurance on the ebay listing?

Check all the details he gave you to where you sent the item .i have had wrong address auto sent by ebay and have been wrong due to the other bloke not updating his info. when hes moved.
This only showed up after a three week wait for postage and he said i did not send.so i copyed his info from ebay and sent it to him he said it was wrong and went to his old address to pick up the parcel .lucky it was all a happy ending the other one was returned not at this address and i sent it to the right address for extra postage .
The post office told me on basic Pacel Force(farce) to wait at least 3 weeks .
Have you checked his history to see if hes done it before.
Hope this helps in some way.
if you get neg feedback you get a chance to reply just state the facts as they are..

I believe that a threat to leave -ve feedback is not allowed in ebay regs.

Right

I am the person in question with these guages. Apparantly the guages were posted on the 23rd december allowing for postal delays over christmas i do not think it should take nearly 4 weeks to arrive from scotland. I paid £7.50 to post three guages and was told they were sent by normal mail is this right seems very expensive for just normal mail. I do not want this to become a slagging match i just want the guages or money is this so wrong???

GazzaP - you are right to want the gauges or your money back, but I think you have to give Albertz the chance to investigate the parcel with the post office as it appears to be in their hands.

Pretty sure that he would not have posted on here as he has if he had not sent the items - unfortunately you need to be a bit patient. You must have heard about the mistakes the post office can make

I have no connection with either party by the way.

Trouble with the Post office is delivery is a bit of a lottery,I sent a Parcel out to a customer on Wednesday I think it was and he still hasnt got it.I sent
Joel a petrol tank at the same time in a box 20 times bigger and he u2u'd me Saturday that it had arrived.

None of my business I know but seeing as you are both members of this forum.I think you should allow Albertz a few more days to sort it Gazza before you slag him off on Ebay.

Best bet is use a carrier,in saying that we've still had parcels go missing with them.
Cheers,
Bob

Thats the royal mail for ya.....DHL have lost a package of books that I sent on Friday. I spent half the day tracking them to find out why the other six got delivered and the seventh went walkies. The post from Scotland is crap and it will be in the system. THe problem with the Playstation generation is they want everything now. If something screws up they want blood.

Im only now receiviing XMAS cards from the folks in South Africa and ZIM. So buyer back off and threats about neg feedback are not something grown ups do . Albertz has done business with a few folks I know and they have never had a bad word.

end of rant

I used to work for the royal mail......no no no stop shouting at me I said I USED to work for them.

I can tell you what a complete shower they are and reading what has been said it does look to me like yet other case of the f**k up fairy having visited again.

I bought a mig welder at the beginning of december on ebay that parcel farce managed to lose... I only received that on saturday.

Always send stuff 'signed for' when deaing on Ebay, then there's no question. It's not that expensive either.

signed for isnt any use IMHO, it specifically says that no additional insurance is provided. Infact, 'signed for' really only signals to the thieving twats that it is something worth pinching...

as for this dispute, my opinion is that albertz should not send a refund - i certainly wouldnt. I would provide proof of postage just like i would to nay stranger, and then help arrange a refund from royal mail. It just wouldnt be fair on albertz to shell out in advance.

A listing on ebay should specify what happens in the event of dispute - ideally, tell the buyer to ask if they want insurance, and state that proof of postage will be provided in the event of a lost parcel.

quote:

---

Originally posted by JoelP
signed for isnt any use IMHO, it specifically says that no additional insurance is provided. Infact, 'signed for' really only signals to the thieving twats that it is something worth pinching...

as for this dispute, my opinion is that albertz should not send a refund - i certainly wouldnt. I would provide proof of postage just like i would to nay stranger, and then help arrange a refund from royal mail. It just wouldnt be fair on albertz to shell out in advance.

A listing on ebay should specify what happens in the event of dispute - ideally, tell the buyer to ask if they want insurance, and state that proof of postage will be provided in the event of a lost parcel.

---

just take a look at the postal rates and you will see that 7.50 isnt expensive.

I had to send a parcel weighing 3 kilo this week. was quoted 7quid summat for parcel post, and 15 quid for 1st class.

anyways, why are you questioning the price? you agreed to it when you bid.

at the end of the day, negative feedback is no biggie. what it does do is wee off the other person big time and kisses your money goodbye.

atb

steve

Just a quick post to say this matter has been resolved the post office have paid out for the loss of the parcel and i have recieved my cheque. i must say what a state the post office is though to be loosing items like this.

Just for the record - "Business Post" was used for one of our recent purchases. It was delivered for 'next day' but never got to me. Reason's stated... (same driver) posted a 'no-one in' card - retry following day. Next day, could not find address! Ironic thing is, I live less than 1/2 mile away from the local distribution depot. My house (therefore address) has been here longer than the village itself! No excusses there then... IMPO the Royal is certainly not perfect, but on the whole is better than the rest mass carriers.

[Edited on 4-2-05 by Hellfire]

Once i realised that GazzaP was a member here i decided not to post again until the matter was sorted.

I have been put off using the standard mail system after this mess, but to be fair to the Royal Mail they paid out their maximum compensation fairly quickly and with no questions asked. Doesn't quite cover GazzaP's costs but is better than nothing i suppose. I just wonder where the gauges actually are?

Anyway, the matter has been sorted as much as is possible.

As a result partly of this thread, I've now added to my auctions that proof of posting is always obtained and i always recommend the buyer pay the extra for postage costs. Hopefully this covers my back?!


Glad you guys got it sorted out amicably.

Ned.

Be aware sending items "signed for" gives you no real protection --- in some postal areas it makes it much more likely to get nicked in the post.

One particular address I deal with regularly in the London area gets mail ok sent by ordinary post but send it recorded delivery and it disapears --- We find it a real problem I suspect mainly due to poor quality of postal staff in the area due pay rate in relation to cost of living.

Signed for is a waste. Its normal delivery just means u can prove its been recieved. Your better off sending parcel post with the higher insurance on it. Or pay extra for special. I buy and sell regularly on ebay. Ive had things lost that iv bought and that ive sold. Learnt my lesson now do the higher insurance thing..
BTW i probably shouldnt say this but i work for the PO as a mechanic and stuff is regularly found under the van seats amongst the rubbish!! Even special's. U all must have seen that documentary..

[Edited on 4/2/05 by Danozeman]

[Edited on 4/2/05 by Danozeman]