Just thought I'd share this with you, as they've just driven me up the wall!!!!!

Went to upgrade my phone to find I'd have to pay £189.99 for the pleasure. Phoned to clarify this - and was advised that if I were a new customer (paying £25/month), I'd get it for FREE. I explained that I pay over £30/month already but was advised that this was a £15/month tarif with a few extras.

So I cancelled the extras - so they get £15/month.

Suggested via their web page that they have a word with the wise man ABOUT LOOKING AFTER EXISTING CUSTOMERS.

ATB

Simon

Just ask for your pak code - the code that lets you take your number and change networks. They usually sort you out if you start saying that, especially if you are a good customer. Also, there is a department called 'customer relations' who have the power to give much better deals. If you ask to be put through they will refuse so you have to make up a name eg

"Can you put me through to Sarah in customer relations please"

Worked every time for me!

Chris

quote:

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Originally posted by Simon
Just thought I'd share this with you, as they've just driven me up the wall!!!!!

Went to upgrade my phone to find I'd have to pay £189.99 for the pleasure. Phoned to clarify this - and was advised that if I were a new customer (paying £25/month), I'd get it for FREE. I explained that I pay over £30/month already but was advised that this was a £15/month tarif with a few extras.

So I cancelled the extras - so they get £15/month.

Suggested via their web page that they have a word with the wise man ABOUT LOOKING AFTER EXISTING CUSTOMERS.

ATB

Simon

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Not if all your mates are on the same network and you wanna stay there!

Should have seen the deal Admiral offered me when I phoned to cancel their car insurance and move somewhere else!

Cheers,
James