This is a true story from the WordPerfect helpline.
Needless to say, the help desk employee was fired;
however, he/she is currently suing the Word Perfect
organization for "Termination without Cause."
The following is actual dialogue of a former
WordPerfect Customer Support employee with a caller:

Customer Support: "Ridge Hall computer assistant; may
I help you?"

Caller: "Yes, well, I'm having trouble with
WordPerfect."

CS: "What sort of trouble?"

C: "Well, I was just typing along, and all of a sudden
the words went away."

CS: "Went away?"

C: "They disappeared."



CS: "Hmm. So what does your screen look like now?"

C: "Nothing."

CS: "Nothing?"

C: "It's blank; it won't accept anything when I type."

CS: "Are you still in WordPerfect, or did you get
out?"

C: "How do I tell?"

CS: "Can you see the C: prompt on the screen?"

C: "What's a sea-prompt?"

CS: "Never mind. Can you move the cursor around on the
screen?"

C: "There isn't any cursor, I told you, it won't
accept anything I type."

CS: "Does your monitor have a power indicator?"

C: "What's a monitor?"

CS: "It's the thing with the screen on it that looks
like a TV. Does it have a little light that tells you
when it's on?"

C: "I don't know."

CS: "Well, then look on the back of the monitor and
find where the power cord goes into it. Can you see
that?"

C: "Yes, I think so."

CS: "Great. Follow the cord to the plug, and tell me
if it's plugged into the wall."

C: ".......Yes, it is."

CS: "When you were behind the monitor, did you notice
that there were two cables plugged into the back of
it, not just one?"

C: "No."

CS: "Well, there are. I need you to look back there
again and find the other cable."

C: ".......Okay, here it is."

CS: "Follow it for me, and tell me if it's plugged
securely into the back of your computer."

C: "I can't reach."

CS: "Uh huh. Well, can you see if it is?"

C: "No."

CS: "Even if you maybe put your knee on something and
lean way over?"

C: "Oh, it's not because I don't have the right angle
- it's because it's dark."

CS: "Dark?"

C: "Yes - the office light is off, and the only light
I have is coming in from the window."

CS: "Well, turn on the office light then."

C: "I can't."

CS: "No? Why not?"

C: "Because there's a power outage."

CS: "A power... A power outage? Ah, Okay, we've got it
licked now. Do you still have the boxes and manuals
and packing stuff your computer came in?"

C: "Well, yes, I keep them in the closet."

CS: "Good. Go get them, and unplug your system and
pack it up just like it was when you got it. Then take
it back to the store you bought it from."

C: "Really? Is it that bad?"

CS: "Yes, I'm afraid it is."

C: "Well, all right then, I suppose. What do I tell
them?"

CS: "Tell them you're too stupid to own a computer."

This is one of my favorites as an IT support person.

http://ars.userfriendly.org/cartoons/?id=20050815&mode=classic