Couple of weeks back I sold a few bits and bobs on ebay to have a clearout but one of the ignition coil packs that I sold was damaged when it arrived. Insurance was not offered but it was well packed, the buyer is being quite snotty now which annoys me, as I have been polite the whole time. Do I give a full refund and should I refund postage too. I have contacted the royal mail but havn't heard back yet. I don't have a massive feedback with ebay but am happy to do the right thing!!!
speak the post office you sent it from. I think the have to see the item for themselves but it changes with value. Better to speak to someone face to face.
I'm afraid you need to fully refund and even pay the postage for the item returning 
"Sale of Goods Act as amended by the Sale and Supply of Goods to
Consumers Regulations 2002.
Section 20 Passing of risk
(4) In a case where the buyer deals as consumer... the goods remain
at the seller's risk until they are delivered to the consumer."
Royal Mail's standard insurance is up to £28, only the sender can claim. It is easy and painless though.
The only way mate is to refund the item and return postage and get him to send it back to you.
Then claim off the Post office. As said they have to see the item before theyl do anything. If it was standard parcel its easier to claim than First
class.
quote:
Originally posted by UncleFista
"Sale of Goods Act as amended by the Sale and Supply of Goods to
Consumers Regulations 2002.
Section 20 Passing of risk
(4) In a case where the buyer deals as consumer... the goods remain
at the seller's risk until they are delivered to the consumer."
Get the claim on the PO in quick, there's a time limit - there's a std form to fill in. I'm afraid what others have said is right pay
up - + pay for the return costs, but only when you get the item back - has he sent you pics of damage inc packaging - just in case he did the damage
not the PO.
Don't wish to be smug but I always charge insurance now unless they collect - it is the only way the PO will look after it to some degree.
And do it quick - not worth a negative as that's all people read when they look at feedback.
Pat...
DON'T refund until the item is returned ! for examination, make this quite clear.
Really you should send special delivery and charge for it on auction. It's not too expensive, delivery is next day before 1pm and it carries
insurance to 1000 which you can increase if necessary.
Best of all, a signature is required, you can even track it online
I've been selling online for a while now, some went missing etc but amazingly non have since I insist on sign for.
[Edited on 7/3/06 by Rob Lane]
1 tell them to return the coil in a guaranteed way ie 2nd class recorded
then tell them upon return you will refund them the costs etc
then you should have had a receipt when you posted it if not go and post something now which is slightly heavier than first class to a family member
different surname or whatever
then wait two weeks and tell the mail it never arrived your entitled up to 30 quid on a normal first class
make sure the post code is on the receipt
chris
You get some utter cretins on Ebay. A friend of mine sold an Escort rear spoiler which was in pretty good condition, but got an email from the buyer saying it was snapped in half on arrival. Fair enough, but the seller then went on to say that the packaging didn't appear damaged so his opinion was that was already snapped when my friend sent it. I've like to see him say that to my mates face, his nickname is "wookie" for a good reason...
Sale of Goods DOES NOT APPLY!
Its CAVEAT EMPTOR - let the buyer beware.
As others have rightly suggesed - get the item back, check it - MAKE SURE IT WAS THE ONE YOU SENT, HE COULD BE CONNING YOU!!!
Then as others have said is to go to the Post Office and try and salvage some money back... Good Luck
Thanks lads
I did get them to send me some pics of the damaged coil, after they initially sent some of a damaged package!!!
I'll get them to send it back and refund as necessary when I've had a look at it to make sure it's not a scam.
I have contacted the royal mail after printing out the form from the web, sent off to Plymouth over a week ago and heard nothing yet.
It's annoying really that it got broke in the first place, all goods will be fully insured if breakable in future garage clearouts!!!
Not worth the greif sometimes I think.
Thanks again.