http://www.timesonline.co.uk/article/0,,200-2088046,00.html

One up for the small guy, excellent!

Top Bloke - I admire people who have the determination and vision to take the banks on. I'd imagine the big wigs at the bank are trying to find out who fielded the complaints.

Great news (if the bank don't weasel out of it)!

I think Kissy has hit the nail on the head thou, the organ grinders will sack some monkey instead of looking at a fundamentally wrong policy.