I check my statement on my business Barclaycard the other day (don't use it very often so easy to spot anything dodgy) and saw a charge for £176
that definitely wasn't mine.
I phoned them up to get them to check the details on it. A week later I had the details - some company had charged that amount to my card with JUST
the card number. The expiry date was incorrect, the card holder details were all wrong and they hadn't used the security numbers on the back of
the card.
So I called Barclaycard, spoke to a manager and asked how a company could charge my card only using the long number. All I got back was waffle about
how that company must have a higher checking limit so it didn't need the security checks. She told me the amount would be refunded so there was
no problem.
Now I run a mail order company and it's impossible to charge a card without ALL the correct details. I told her this and just got more waffle.
At no time did I get an apology, an assurance it wouldn't happen again, or a decent explanation of how it happened.
Needless to say I cancelled the card on the spot and will just use my Amex in future.
Were they a legitimate concern or a fictitious one?
i work for RBS, using streamline which is rbs) someone called me wanting to make a card payment, and it went through ok without the 3 numbers off that back. load of crap really, but its true
quote:
Originally posted by Peteff
Were they a legitimate concern or a fictitious one?
That's Barclays for you, I had bad experiences with them in the past would never use them again.
quote:
Originally posted by Jasper
quote:
Originally posted by Peteff
Were they a legitimate concern or a fictitious one?
Seem to be a real one - they probably just put the wrong card number in and it still went through....