oldtimer
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| posted on 23/11/09 at 12:56 PM |
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Replacement under warranty or recall or my tough luck??
OK, my wife has a Citroen Pluriel. The roof leaks. These were recalled by Citroen for different seals. Ours was never done and is well out of
warranty. I have approached our local dealer who says we will have to pay for the work to be done. Is this so? these are not replacement parts the
same as ones that failed but modified parts as the originals were badly designed.
No jokes please about French cars, Citroens, 2CVs, or 'Pluriel - it even sounds like rain'!!
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blakep82
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| posted on 23/11/09 at 12:58 PM |
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mmm pleurisy
erm, if it wasn't done at the time of the recall, and well out of warranty now, then you won't get them replaced for free or anything.
you'll have to pay them for the work, or buy the new seals yourself and do it
you (or the previous owner) had the chance at the time tbh 
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oldtimer
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| posted on 23/11/09 at 01:02 PM |
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Annoying. The previous owner told me the seal mods had been done, photos on the net show me they have not and ours are the originals.
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blakep82
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| posted on 23/11/09 at 01:05 PM |
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hmm, when did you get the car? if fairly recently, maybe go and have a 'wrod' with the previous owner?
how much are door seals?
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don't write OT on a new thread title, you're creating the topic, everything you write is very much ON topic!
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Humbug
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| posted on 23/11/09 at 01:18 PM |
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Might be worth checking... I would have thought that something that needs replacing under a recall needs replacing, regardless of when the recall was
made.
... or maybe only for safety recalls. I just Googled and found this -
doesn't mention door seals
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Mr Whippy
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| posted on 23/11/09 at 01:18 PM |
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Surely an easy task for you to sort though? There’s plenty of company’s on the web that sell seals by the metre for a few quid
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oldtimer
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| posted on 23/11/09 at 01:18 PM |
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Owned it quite some time, but water deep enough to paddle in has only just started. Before that it was damp seats only. Ho hum...
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russbost
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| posted on 23/11/09 at 01:22 PM |
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I would speak to Citroen customer service, if it's a known problem which has been recalled, they may well agree to do it or at least supply the
parts as a "goodwill" gesture - got to be worth a try.
I used to work in Customer Service for Fords many years ago - a great deal has to do with how loud you kick, scream & threaten!
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NOTE:This user is registered as a LocostBuilders trader and may offer commercial services to other users
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blakep82
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| posted on 23/11/09 at 01:22 PM |
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quote:
Originally posted by Humbug
Might be worth checking... I would have thought that something that needs replacing under a recall needs replacing, regardless of when the recall was
made.
... or maybe only for safety recalls. I just Googled and found this -
doesn't mention door seals
i thought you only had a certain time limit to do it. eg, i couldn't get away with taking my 1995 BMW back to BMW now and ask for a new engine
for the nikasil ones they replaced in the 90s.
don't know if mine was actually affected, or if it was replaced, but you know what i mean, they wouldn't do it now
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don't write OT on a new thread title, you're creating the topic, everything you write is very much ON topic!
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oldtimer
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| posted on 23/11/09 at 01:24 PM |
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Thanks for the links and thoughts. The seals are seriously complex and Citroen dealer estimates £3000 for new roof and seals..!!!..........
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woolly
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| posted on 23/11/09 at 01:25 PM |
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i would have thought a phone call to Citroen UK would sort it armed with you reg and chassis no.. oh and a posibly sob story.
woolly
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Bluemoon
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| posted on 23/11/09 at 01:32 PM |
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Humm sounds like it's not fit for purpose, I think you might be able to argue that they should sort it??
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tegwin
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| posted on 23/11/09 at 01:39 PM |
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As above... how old is the car?
If its less than 6 years and is leaking then i would be pushing that its not fit for purpose...
I have a 9 year old polo... the pedal boxes were subject to a recall 5 years ago... my origional one only just failed and VW happily replaced it for
me FOC!
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oldtimer
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| posted on 23/11/09 at 01:40 PM |
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Just been onto Citroen UK, who have pointed me to the local dealer (and told me there is an oustanding tyre recall......) so need to see them, Citroen
saying it should not be like that and was unacceptable! They are saying the right words but action may be a different matter.
Cheers all.
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phoenix70
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| posted on 23/11/09 at 06:42 PM |
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A bit of hope for you. A car I bought missed a recall and when I went to the dealer to buy some parts for it, they noticed it hadn't had the
recall so booked it in, didn't cost me a penny. The only difference would be, it was for a part of the fuel system so may have been a safety
concern.
The car was at least 2 years out of warranty when this happened.
cheers
Scott
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Mark Allanson
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| posted on 23/11/09 at 07:16 PM |
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The fact that Citroen initiated a recall is an admission that in its original form, the car was not fit for purpose and the recall work was necessary
to rectify that.
With a deal of shoutings and pesterings, I should think you have a 'watertight' case 
If you can keep you head, whilst all others around you are losing theirs, you are not fully aware of the situation
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DRC INDY 7
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| posted on 23/11/09 at 07:32 PM |
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If its a recall or customer satifation notice then it has no time limit
We had a aston martin virage once it was ten years old never had the updates done got them all done
On some peugeot 206 the wiper linkage is on recall we are still doing these on cars 6 years old or more maybe the citroen dealer you went to are
nooobs and dont want to do it phone customer services they will get it sorted for you just dont go ranting
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Puddle Dodgers Club
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oldtimer
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| posted on 23/11/09 at 07:48 PM |
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I'll keep you all informed.
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Ninehigh
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| posted on 25/11/09 at 06:18 AM |
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quote:
Originally posted by russbost
I would speak to Citroen customer service, if it's a known problem which has been recalled, they may well agree to do it or at least supply the
parts as a "goodwill" gesture - got to be worth a try.
I used to work in Customer Service for Fords many years ago - a great deal has to do with how loud you kick, scream & threaten!
Fords must have got some training then cos even throwing (and quoting) the sale of goods act got me nowhere.
True if it is a recall they must be able to at least incur some of the cost surely, even if only the cost of the seals?
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