John P
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| posted on 16/2/10 at 06:40 PM |
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Can I charge more for a job that had unforseen problems?
Just removed an integrated fridge and dishwasher and replaced them with new appliances.
Labour only I quoted a price of £70 - £80 but when I came to do the job the old fridge was literally stuck in where adhesive used to fit the marble
worktop had got onto the top of the fridge.
Had to very carefully cut away the adhesive which took me almost 1 1/2 hours to achieve (was scared of breaking the worktop).
Then when I can to fit a replacement the new unit wouldn't fit and after many attempts I eventually had to cut away the carcass of the adjoining
units which tapered inwards.
Upshot of all this is that it's taken me nearer 10 hours to do the job.
Do you think I could reasonably ask for more money or am I stuck with what I quoted.
John.
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oadamo
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| posted on 16/2/10 at 06:42 PM |
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yes after all you gave a (quote).
adam
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Humbug
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| posted on 16/2/10 at 06:44 PM |
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I think it would be difficult now you've finished, but still worth a try. I think your quote would implicitly include what is reasonable but
when you saw it was going to be a bigger job you should have said so at the time... all IMHO 
Good luck
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Richard Quinn
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| posted on 16/2/10 at 06:45 PM |
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Was it a quote or an estimate you gave?
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fesycresy
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| posted on 16/2/10 at 06:45 PM |
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If it only took half hour would you offer money back?
Pricing work is swings and round abouts.
-----------------------------------------------------------------------------------------------------
The sooner you fall behind, the more time you'll have to catch up.
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franky
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| posted on 16/2/10 at 06:46 PM |
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Harsh as it is, you quoted for the job, I'm sure you've won more than you've lost on the whole!
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BenB
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| posted on 16/2/10 at 06:51 PM |
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If you've quoted a price and it's been accepted you've entered into a contract. Otherwise you should say "£X per hour and I
think it will take Y hours" but then if you finish early they could pay you less! If you say a total price then that's the price for the
job.... As said, an estimate is very different.... Of course the good thing about a quote is it doesn't matter how many hours it actually takes,
if the owner likes the price they pay that much regardless of whether it takes half the time planned....
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adam1985
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| posted on 16/2/10 at 06:57 PM |
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toughy really it would of been best to say something once you noticed the problems.
its worth having a word with the customer tell them whats happened see if you can work something out most people are reasonable even if you quoted.
if you dont get any extra just remember the jobs that work out quicker than you expected
[Edited on 16/2/10 by adam1985]
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splitrivet
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| posted on 16/2/10 at 07:10 PM |
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Did you see the job before you quoted if so its down to you. We are forever being asked over the phone how much to ?, I give a rough estimate and say
if its going to be more the engineer will tell you before commencing. In saying that the amount of punters that try it on after quoting and say such
as while your here can you ? and expect it done for nowt is staggering.
If the people are fair they will pay you a bit more for the job if not its a lesson learned.
Cheers,
Bob
[Edited on 16/2/10 by splitrivet]
I used to be a Werewolf but I'm alright nowwoooooooooooooo
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StevieB
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| posted on 16/2/10 at 07:13 PM |
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As said, there is a contract in place (albeit a simple one).
If you have not stated what you have/haven't allowed for in your price then it would be deemed reasonable that you would complete the job for
the stated fee.
In any case, it would be considered reasonable that you would notify any variance to the original price as soon as it comes to your attention and
before you commit to carrying out any additional work.
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bmseven
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| posted on 16/2/10 at 07:15 PM |
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FROM BUSINESS LINK
A quotation is a fixed price offer that can't be changed once accepted by the customer. This holds true even if you have to carry out much more
work than you expected. If you think this is likely to happen, it makes more sense to give an estimate. You can also specify in the quotation
precisely what it covers, and that variations outside of this will be subject to additional charges.
An estimate is an educated guess at what a job may cost - but it isn't binding. To take account of possible unforeseen developments, you should
provide several estimates based on various circumstances, including the worst-case scenario. This will prevent your customer from being surprised by
the costs.
BMW 7 Resource
Bures Pit anyone?
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Ben_Copeland
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| posted on 16/2/10 at 07:25 PM |
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Once you've done the job, you've accepted the problems....
If it was on a building site to contractor would say "tough" you've done it now, or at least fob you off till you give up.
Live and Learn, next time let the customer know before you go too far....
[Edited on 16/2/10 by Ben_Copeland]
Ben
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Dangle_kt
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| posted on 16/2/10 at 07:32 PM |
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personally I'd just have a sensible conversation with the person, explain that the job took significantly longer than anyone could have possibly
foreseen, and see if they are sensible about it too.
Whats the worst that could happen?
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jacko
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| posted on 16/2/10 at 07:56 PM |
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quote:
Originally posted by Dangle_kt
personally I'd just have a sensible conversation with the person, explain that the job took significantly longer than anyone could have possibly
foreseen, and see if they are sensible about it too.
Whats the worst that could happen?
I agree
Jacko
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boggle
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| posted on 16/2/10 at 10:15 PM |
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i have quoted many jobs that ended up taking longer than i wanted....but thats the way it goes....you live and learn....
just because you are a character, doesnt mean you have character....
for all your bespoke parts, ali welding, waterjet, laser, folding, turning, milling, composite work, spraying, anodising and cad drawing....
u2u me for details
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PLEASE NOTE: This user is a trader who has not signed up for the LocostBuilders registration scheme. If this post is advertising a commercial product or service, please report it by clicking here.
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Peteff
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| posted on 17/2/10 at 12:36 AM |
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Labour only £70 to £80 comes to £7 or £8 an hour. Suck it up. If you thought it was only going to take a couple of hours are you going to ask 5 times
as much ?
yours, Pete
I went into the RSPCA office the other day. It was so small you could hardly swing a cat in there.
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NigeEss
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| posted on 17/2/10 at 12:51 AM |
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Sorry but you'l have to take the hit. Just had one myself, a Clio that should have been easy.
Couple of brake pipes, two front springs, discs and calipers. But....seized sliders both sides and both discs I had
to cut off as the were so rusted on  Gave up with the FBH for fear of damaging the bearings.
Should have been done and retested easily same day but ended up well into 2nd day but a quote is just that.
Sometimes self employment sucks 
[Edited on 17/2/10 by NigeEss]
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blakep82
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| posted on 17/2/10 at 01:10 AM |
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don't give quotes, but estimates 
but have a chat, explain it was a bigger job than expected, and see how it goes
________________________
IVA manual link http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1081997083
don't write OT on a new thread title, you're creating the topic, everything you write is very much ON topic!
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Ninehigh
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| posted on 17/2/10 at 09:19 AM |
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quote:
Originally posted by Dangle_kt
personally I'd just have a sensible conversation with the person, explain that the job took significantly longer than anyone could have possibly
foreseen, and see if they are sensible about it too.
Whats the worst that could happen?
Personally I wouldn't pay any extra unless the job took a lot longer than it should, but if you did a good job next time you'd be
top of the list.
Estimates are a tricky proposition too. When I was taxi-ing there'd be one idiot every day and the conversation would go something like:
"How much is it going to cost?"
"Wouldn't know off hand, it's all by mileage and I've no idea how far it could be"
"Roughly, how much would it be?"
"Well, at a guess, would be no more than/ at least £xx" where I would over/underestimate.
"How much! That's well expensive!" or if I underestimate "You said it would be..."
I eventually got fed up of it and some people got a 10 minute explanation of what an estimate is and why I didn't want to give one
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