cd.thomson
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| posted on 10/9/09 at 02:08 PM |
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OT - buying a "service"
My PS3 saga continues, I've now been without it for nearly 6 months. The royal mail just bounced me from pillar to post until I gave up on the
claim.
I gave in and decided to send it off for repair (exterior casing and hdmi port). So I googled around, got in touch with a large company that offers
repair, got an email quote, spoke to them on the phone then sent it off again (standard parcels this time, considering the special delivery premium is
complete joke!)
Now turn around time is noted as 2-3 days normally but I'm in no rush.
2 weeks after I posted it I rang to check they had received it - "yes but weve had a weeks shutdown so it will be done this week"
2 weeks after that I rang again and was told I would get a call the following week to pay and for them to return it.
a week following that call I rang again and was told I'd get a phone call from a technician later that day
its now a week further down the line and I've still not heard anything?
Where do I stand?! No money has changed hands yet so I dont think theyre obliged to actually do anything - the best I could do is get them to send it
back unrepaired and have to foot the return postage?
Is there any contractual agreement formed by them agreeing to do it, providing a quote, asking me to send it etcetc? I doubt it.
[Edited on 10/9/09 by cd.thomson]
Craig
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BenB
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| posted on 10/9/09 at 02:32 PM |
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Did they quote a fixed price? Is so you've got a contract... If not you can really only ask for it back.....
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cd.thomson
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| posted on 10/9/09 at 03:36 PM |
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Cheers ben,
yes they quoted a fixed price, on headed paper etc
Craig
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Liam
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| posted on 10/9/09 at 04:20 PM |
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Too late now, of course, but can't you just send them to Sony and they replace for next to nowt? Service is excellent if I'm not mistaken
- I think they might even come and collect it. I did it with my old PS1 a couple of times - replacement was always the same model so I always kept my
seperate audio outputs which had been deleted on the then current models  .
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cd.thomson
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| posted on 10/9/09 at 04:23 PM |
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sony wanted £145 and would only replace with the new base model, I have the original backwards compatible jobby so I figured it was worth the £55 to
have it repaired and keep the extra functionality. 
because its been damaged in the post now though, i dont think sony will replace it.
Craig
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