L5W
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| posted on 6/4/10 at 12:22 PM |
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Ebay advice
Hi, I sold both rear indicators from my donor sierra on ebay to one buyer the other week.
I've just had a message from the buyer saying that one of them has three cracks in the plastic lens. I certainly didn't notice any damage
or cracks when I sent them off and I packed them well. I kept a larger version of the photo from the listing and can't see anything wrong.
I've not had this happen before so what should I do? The buyer has over 200 positive feedback so I would assume he's not trying to pull a
fast one. Should I ask for pictures of the damage then try and take it up with the post office or just cut my losses and offer a full or partial
refund?
Thanks
Lee
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blakep82
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| posted on 6/4/10 at 12:29 PM |
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ask him for photos of the damamge, also ask him for a photo of the damage "to see if you can work out what happened in transit" 
i bet he leaves it after that...
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balidey
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| posted on 6/4/10 at 12:42 PM |
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He is probably trying to pull a fast one. Thats why so many people now UV mark items, to prove its the originals you are getting back.
EDIT: infact, say 'please send back and I will check the UV markings to make sure its the same one, if it is then I will issue a full refund
So even if you give him a full refund and send the items back he still has what he wanted, an undamaged lens.
Although to go through ebay to get his refund he HAS to send it back to you and it HAS to be recorded, so that will cost him.
If you really think he is scamming you then insist on him returning them for a full refund. Some people back down after they find that out.
[Edited on 6/4/10 by balidey]
Dutch bears have terrible skin due to their clogged paws
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FFTS
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| posted on 6/4/10 at 01:24 PM |
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I doubt he'll be bothered trying to scam you for the price of an indicator. Probably damaged in the post.
Remember that Ebays new feedback policy will allow the buyer to leave negative feedback but the seller is not able to. The basis which makes sense
after all these years is that if the buyer pays then how could anyone leave negative feedback when they fulfilled their obligation. If they dont pay
then it goes to Ebay as a none paying bidder but still cant leave anything unless its positive feedback.
In short .. he can leave you negative.. you can either leave him positive or nothing.
This makes sense as some sellers used to sell crap or not as described and threaten to leave the buyer negative feedback in retaliation if they kicked
up a fuss.
Chris.
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matt_gsxr
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| posted on 6/4/10 at 02:03 PM |
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Just get him to claim the damage from the post-office.
I have claimed before when Royal Mail lost a parcel. Its a simple process, he can printout the royal mail receipt and you can provide your picture
and then its just process.
There is no reason for you to be out of pocket if you were honest
Matt
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Jon Ison
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| posted on 6/4/10 at 02:47 PM |
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Was it an auction ?
DSR are different for auction items if you follow the letter of the law.
It is actually your responsibility to deliver the item and claim for any transit damage should there be any not his. You see lots of sellers saying
"I take no responsibility for transit damage, if it is damaged I will send you proof of posting so you can claim" Would stand up no more
than 1 second in a paypal dispute, its an illegal demand.
Personally if it was me I would ask him to send a photo of the damage then possibly offer a partial refund if the item is still usable, asking him to
"send it back so I can check for UV markings" is in my opinion a sure fire way to gain a neg, think you need to ask a little more subtly
than that ?
Unfortunately from time to time items do get damaged.
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balidey
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| posted on 6/4/10 at 02:58 PM |
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quote:
Originally posted by Jon Ison
asking him to "send it back so I can check for UV markings" is in my opinion a sure fire way to gain a neg, think you need to ask a
little more subtly than that ?
I did add a 'smilie' on the end. Meant to be a 'bit' tongue in cheek. But lots of people now state on their electronics sales
that serial numbers are recorded and items will be UV marked. But who would do that to a pair of used indicators?
Dutch bears have terrible skin due to their clogged paws
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Jon Ison
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| posted on 6/4/10 at 03:01 PM |
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I know the written word and all that
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Paul TigerB6
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| posted on 6/4/10 at 04:58 PM |
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quote:
Originally posted by matt_gsxr
Just get him to claim the damage from the post-office.
I thought it was the other way around - its the sender (with the receipt of postage) that needs to claim off the Post Office.
As said - too many scammers about these days and Ebay's policy states that damaged items should be returned to the seller. This should put off
any scammers as it means they have to go to the Post Office so i'd abide by the rules and request the item back before issuing a refund - just
make sure the message asking for the return goes via Ebay's site.
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