graememk
|
| posted on 1/12/10 at 05:47 PM |
|
|
Sofa problems
I bought a corner sofa from DFS in August and you can already feel the wood starting to wear through the leather on the arm.
DFS are sending out a “technician” this Friday to take a look, am I right in thinking that if they repair the sofa I lose the right to a replacement
?
Anyone else had experience with DFS ?
|
|
|
|
|
mookaloid
|
| posted on 1/12/10 at 05:51 PM |
|
|
DFS - cheap n cheerful in the furniture world IMHO
"That thing you're thinking - it wont be that."
|
|
|
kevmcdo
|
| posted on 1/12/10 at 05:55 PM |
|
|
By all means let him inspect it but I would not let him repair it, given the short time you have had the sofa I would be pushing for a replacement or
refund.
They do have a reputation for this and will push for a repair to be carried out.
If you have taken the sofa on a credit basis you can use the might of the finance company to your benefit too.
|
|
|
graememk
|
| posted on 1/12/10 at 05:56 PM |
|
|
i paid for it :-(
|
|
|
BenB
|
| posted on 1/12/10 at 06:08 PM |
|
|
Four months? Wow. I'd be asking for a refund on the basis that it's not up to spec. Sales of Goods act and all that......
|
|
|
RichardK
|
| posted on 1/12/10 at 06:08 PM |
|
|
You are generally correct " am I right in thinking that if they repair the sofa I lose the right to a replacement ? "
Cheers
Rich
Gallery updated 11/01/2011
|
|
|
BigFaceDave
|
| posted on 1/12/10 at 06:08 PM |
|
|
About 15 years ago I worked part time for a guy who repaired leather upholstery and virtually every DFS Sofa or chair he worked on was either broken
or just not built properly inside, Sorry probably not what you wanted to hear and I seem to recall the will do anything to get out of fixing it for
you if they can so be careful!
|
|
|
BigLee
|
| posted on 1/12/10 at 06:23 PM |
|
|
We had a similar problem with a DFS sofa a few years ago. Stitching went on the main cushions. Technician came out and said the stitching wasn't
'over-locked' Replaced them all within a week free of charge. Couldn't fault the service. So much so, we bought another sofa 12
months ago. Had a problem with a spring knocking after 4 months. Technician came out again, stripped the underside and replaced the spring and
re-packed the cushion. A VERY skilled ex-furniture maker. Sofa has been perfect ever since. My experience has all been exceptional. It's very
rare in this day and age to get good service. Give them a chance to put things right for you.
|
|
|
Thinking about it
|
| posted on 1/12/10 at 06:35 PM |
|
|
Had the same thing with a car a few years ago with paintwork (Brand new car). letting them have a go at fixing it seems good at the time for both
parties if it is a first time fix. However if it goes on it gets more difficult. When I contacted trading standards they said that by accepting the
repairs I had effectivly accepted the vehicle. I fought and fought and in the end got a full refund. I see the car around now and I know which parts
were repaired and can see how it has faded over the years.
Hang out for a refund sale of good and fit for purpose.
|
|
|
INDY BIRD
|
| posted on 1/12/10 at 06:40 PM |
|
|
hi
just keep on at them and push for what ever you think is best for you,
if you dont get a response from your store tell them you will pester the life out of keith baker who is there top man, say you know somone who is a
friend of him and will bypass the store manager to make sure you get a result,
i am sure they wont want this to happen and prob kick them into gear 
i know because i have worked for them
good luck
|
|
|
RickRick
|
| posted on 1/12/10 at 07:51 PM |
|
|
We've just got a £3k csl corner sofa, deliverd 3 weeks ago, and one of the parts that joins 2 of the parts together has ripped out of the frame,
there sending the service manager apparently but i think i'm going to be asking them for a new one anyone got any bit of legal jargon i can
chuck at them
|
|
|
Paul TigerB6
|
| posted on 1/12/10 at 08:31 PM |
|
|
quote:
Originally posted by RickRick
We've just got a £3k csl corner sofa, deliverd 3 weeks ago, and one of the parts that joins 2 of the parts together has ripped out of the frame,
there sending the service manager apparently but i think i'm going to be asking them for a new one anyone got any bit of legal jargon i can
chuck at them
Yep - try "fit for purpose"!!
linky
Have a read of that and it should give you a few ideas. Personally i'd say a Sofa should last more than 3 weeks and so you could expect your
money back if you push it hard enough
|
|
|
BenB
|
| posted on 1/12/10 at 10:18 PM |
|
|
Like I said before. Sales of Goods act means something has to be up to spec / fit for purpose. If it fails sooner than you would expect then you can
say it's shite and demand a refund. Quote the SoG act and they'll go all confused and chuck up a refund. I did it just a few months ago
when a shop tried to tell me I had to pay to return some piece of shite kitchen equipment to the manafacturer for repair when it broke as soon as I
tried to use it. I quoted SoG and explained they'd sold it to me and it was there responsibility. Job done.
|
|
|
Ninehigh
|
| posted on 2/12/10 at 10:01 PM |
|
|
Last time I threw sale of goods act out they said it hadn't come into force! I politely reminded them it came out in 1974 and they backed
down.
Personally I'd accept a repair, something the size of a sofa I think it would be reasonable for them to sort out one part that's become
defective (a spring, a line of stitching etc) rather than just replace the whole lot. On the other hand if the repair needs doing again or it's
one repair after another then you should have the right to lose patience
|
|
|
