zilspeed
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| posted on 1/6/05 at 12:46 PM |
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Appointments
Why does no-one keep an appointment any more ?
Waited in all day for someone from Lombard to come and pick up the Passat. No show.
Phoned them up - problem with driver, can't make it today.
Is Friday ok ?, she said.
No it is not ok. I've waited in all day, taken a day off work, and you hadn't the courtesy to let me know there was a problem when you
knew there was one. I had to phone you to prompt a response.
And the f**kers won't tell you whether they're coming AM or PM.
Having said that, I eventually gave them Friday PM. If you're any later than that, I won't be here.
Rant mode slowly cooling down now........
P.S. When I make appointment with clients/ customers / punters at work I always specify within a 2 hr slot. It's not too much to ask, is it ?
JF - going to sit down now.
[Edited on 1/6/05 by zilspeed]
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mookaloid
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| posted on 1/6/05 at 12:57 PM |
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It seems to be the way of the world nowadays mate.
Charge them for your time!
Cheers
Mark
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bigandy
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| posted on 1/6/05 at 12:58 PM |
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I know how you feel.... I'm sat in waiting for a pesky washing machine to be delivered... they said it would be here before 3pm, so they have
one hour before I let rip on the phone to the customer (dis)services...
The Gasman is supposed to be showing up this afternoon to try and sort out the boiler too, for about the 7th time this year..... blimmin french
boiler rubbish.....
cheers
Andy
Dammit! Too many decisions....
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colibriman
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| posted on 1/6/05 at 01:04 PM |
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I had one of them Monday (supposedly an engine buyer)....hung about all day,changed arrangements to suit - no sign or contact...
I called Monday night to be told tuesday morning....I called him lunchtime yesterday - said work had got busy....I just told him to call me when he
wants it, if he wants it....
why can't people just call........
need a bike engine? - www.colibriman.com
SVA ready Mk Indyblade possibly for sale.....if the offers good...!
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NOTE:This user is registered as a LocostBuilders trader and may offer commercial services to other users
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smart51
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| posted on 1/6/05 at 03:14 PM |
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I had a courier do that to me. I took the day off work to accept delivery of an engine "after 11.00". They said that they would ring if
there was a problem. At 4:00 I rang them and they said that they weren't coming and that it would arrive tuesday or wednesday.
Needless to say, I won't be shipping anything with them.
The engine finally arrived. They just left it on a pallet on my drive, in a puddle of oil
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Hellfire
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| posted on 1/6/05 at 03:33 PM |
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Start and compile a 'Terms and Conditions' policy for couriers. Ask that they agree to it before you undertake their services... see the
service improve then 
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JoelP
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| posted on 1/6/05 at 03:38 PM |
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i had some fool miss an appointment this morning too, i gave then 20 mins and then went out! Time and tide waits for no (wo)man
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Jonr
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| posted on 1/6/05 at 04:32 PM |
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Since they are unable to keep an appointment, tell them you'll just leave the keys in the ignition and they can come and pick it up anytime they
like or just send them the keys and tell them to take care of it themselves. Presumably you ended your lease 31/5 so it's their car now?
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zilspeed
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| posted on 1/6/05 at 05:05 PM |
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I'll maybe just do that.
TBH, I just want it away now. I'll be sure to say to the driver when he comes to head straight to the filling station 1/4 mile down the road.
Because, he won't get much further than that .
At least I got that bit right.
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Hellfire
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| posted on 1/6/05 at 05:08 PM |
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Also, what about these virtual companies on e-bay. I paid for some goods nearly two weeks ago now. The goods still haven't arrived and to make
it worse they don't have a phone number, so I can only correspond with them via e-mail. To make matters worse, I arrive home from work to find I
have e-mail, and promptly respond to it. Trouble is they don't reply until following day so I can only communicate with them every other day.
Even when they do reply it's usually short. Comments like "has it arrived?" when I've clearly asked them to tell me when it
was sent out and to what address. It's damn infuriating
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zilspeed
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| posted on 1/6/05 at 06:09 PM |
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I have to be honest and admit to an occasional cock up on sending stuff as well if I'm honest.
If I do that though, I'll be the first to admit and pay to make sure it gets there for the paying customer.
The problem with ebay - as you rightly say - is that there are so many virtual companies. In truth, it's just another punter trying to turn a
few quid to supplement their day job. I try and understand this. As long as it gets there eventually and I don't get ripped off when
waiting for something.
[Edited on 1/6/05 by zilspeed]
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Spyderman
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| posted on 1/6/05 at 10:20 PM |
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quote:
Originally posted by zilspeed
I'll maybe just do that.
TBH, I just want it away now. I'll be sure to say to the driver when he comes to head straight to the filling station 1/4 mile down the road.
Because, he won't get much further than that .
At least I got that bit right.
I'd tell them to bring trade plates as there is no road fund licence either!
Spyderman
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