Simon
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| posted on 27/6/05 at 09:09 PM |
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Orange mobile network
Just thought I'd share this with you, as they've just driven me up the wall!!!!!
Went to upgrade my phone to find I'd have to pay £189.99 for the pleasure. Phoned to clarify this - and was advised that if I were a new
customer (paying £25/month), I'd get it for FREE. I explained that I pay over £30/month already but was advised that this was a £15/month tarif
with a few extras.
So I cancelled the extras - so they get £15/month.
Suggested via their web page that they have a word with the wise man ABOUT LOOKING AFTER EXISTING CUSTOMERS.
ATB
Simon
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ChrisW
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| posted on 27/6/05 at 10:59 PM |
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Just ask for your pak code - the code that lets you take your number and change networks. They usually sort you out if you start saying that,
especially if you are a good customer. Also, there is a department called 'customer relations' who have the power to give much better
deals. If you ask to be put through they will refuse so you have to make up a name eg
"Can you put me through to Sarah in customer relations please"
Worked every time for me! 
Chris
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stevebubs
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| posted on 27/6/05 at 11:00 PM |
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quote:
Originally posted by Simon
Just thought I'd share this with you, as they've just driven me up the wall!!!!!
Went to upgrade my phone to find I'd have to pay £189.99 for the pleasure. Phoned to clarify this - and was advised that if I were a new
customer (paying £25/month), I'd get it for FREE. I explained that I pay over £30/month already but was advised that this was a £15/month tarif
with a few extras.
So I cancelled the extras - so they get £15/month.
Suggested via their web page that they have a word with the wise man ABOUT LOOKING AFTER EXISTING CUSTOMERS.
ATB
Simon
Would it not have been wiser just to switch to another network? The cutover is pretty smooth nowadays
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James
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| posted on 28/6/05 at 09:50 AM |
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Not if all your mates are on the same network and you wanna stay there!
Should have seen the deal Admiral offered me when I phoned to cancel their car insurance and move somewhere else! 
Cheers,
James
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"The fight is won or lost far away from witnesses, behind the lines, in the gym and out there on the road, long before I dance under those lights."
- Muhammad Ali
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