Open mouth, insert foot
http://www.pistonheads.com/gassing/topic.asp?h=0&f=23&t=436426&i=0
Open mouth, insert foot
Surely that was not a representative of AVO making those statements. No. it couldnt have been..... could it??????
If it was then the comparison to Mr Ratner is justified. I was warned off AVO some time ago by a mate who was a disgruntled customer (shocks failed
after very little use allegedly and no warranty was upheld - 3rd hand data so may not be true).
Shocking - truly shocking!!!
Heard nothing but good stuff about Protech..
I know where I will get my next shocks from - not AVO.
ONLY IMPORTANT PEOPLE POST TO FORUMS ALL IN CAPS. IT MAKES THEM LOOK MUCH MORE INTELLIGENT!!!
Personally I find it unlikely that they can't get bushes in whatever size they want.
From the lack of investigation it would seem they didn't actually want to rebuild them - maybe they thought they'd be able to sell some
more...
dear o dear......should of gone PROTECH
quote:
Originally posted by DarrenW
Surely that was not a representative of AVO making those statements. No. it couldnt have been..... could it??????
asuming that avo didn't have the bushings in stock, the best course of action would be an email letter ect to say there not available, and
it'll take longer than expected get some knocked up and sort them out, how hard is it to make bearings, there probably still off the shelf
from another supplier anyway
Ok, i won't be fitting them to my car.
That statement by AVO was shocking... no pun intended.
quote:
Although many avo products are sold for competiton use, where these products are used for competiton, no warranty is offered by avo uk ltd, however if a product fails within this envirnment, the repair/replacement will be at avo uk's discretion.
Well I have to say that one of my Avo shocks jammed after after a few miles (and perhaps more importantly four years in storage). I sent it back to
Avo expecting a bill for refurb. They sent it back with a "have a nice day" note.
Bloody good customer services in my mind....
Hi Ben
Yep I must say that they've more often than not seemed to be pretty good (at least in the past) and overall don't have a bad reputation, but
I think thr company has changed hands a couple of times and given the attitude of this chap if he is the owner / director, I don't hold out a lot
of hope for the future.
Hmm not good timing to read that sort of feed back. I was about to change to some double adjustable dampers. GAZ were an easy option as RAW supply them for Strikers. However I was prepared to work with another company to tailor some to my needs. Still not ruled them out though jusst on that one instance.
i still cant believe it was a AVO rep that did that post. To me it read more like a disgruntled employee has hacked it. I really do hope it wasnt the
MD etc. As said above AVO have a reasonably good reputation and wouldnt have been going so long if they werent OK.
There isnt a product around that hasnt had one or 2 issues before so its hardly surprising that some people have had to return shocks back before -
but its how complaints are dealt with that seals the deal.
AVO were one of the first companies to offer the USP of rebuildability to the general public. I bet however they see some right horror stories in
their workshops so are maybe a tad on the sceptical side. At least now there is other choices we can make. Im happy with my gaz shocks for now and via
Mac#1 have recieved some pretty good customer service on them.
Of course the other issue is that maybe only part of the story has been stated on PH - could the original poster have ommitted some key details for
which AVO have no desire bringing to a public forum???? . The answer is inexcusable but maybe just perhaps the MD or whoever has averted a more
serious public slanging match and might be a bit more savvy than hes been given credit for.
I dont think it will harm the repuatation of AVO to be honest. Apart from his post being in caps he seems to be just making a point in a direct way. You cant make everyone happy 100% of the time. Better to send them back complete rather than in bits though too.
the MD is obviously a retard, he had a slim chance to capitilise on the doubt on the thread.
the best reply would have been...
"i have just returned from work and seen my teenage son has been posting on my behalf - etc. etc."
problem solved - instead he simply confirms he is an ass and discredits his whole company.
it seems natural selection will take care of the rest...
Well, i would say that AVO have fully redeemed themselves with the reply.
"I apologise if i have misled people with my post and if they found it to be aggressive,this was not my intention at all.
All Avo units are rebuildable and we make all efforts to do so, however there are rare occasions when the returned units are beyond economical repair,
it has always been our policy to offer the customer a new replacement unit at a full discounted trade price,when this occurs.
If this has not been the case in this instance then I again apologise and will be more than happy to speak to the gentleman in question directly and
come to a mutually amicable agreement.
Many Thanks
Nigel"
I would say that should be case closed and the 2 involved find an amicable solution. It would seem however that the incensed few are still fuming and
cant let it lie.
quote:
Originally posted by DarrenW
Well, i would say that AVO have fully redeemed themselves with the reply.
"I apologise if i have misled people with my post and if they found it to be aggressive,this was not my intention at all.
All Avo units are rebuildable and we make all efforts to do so, however there are rare occasions when the returned units are beyond economical repair, it has always been our policy to offer the customer a new replacement unit at a full discounted trade price,when this occurs.
If this has not been the case in this instance then I again apologise and will be more than happy to speak to the gentleman in question directly and come to a mutually amicable agreement.
Many Thanks
Nigel"
I would say that should be case closed and the 2 involved find an amicable solution. It would seem however that the incensed few are still fuming and cant let it lie.
Whilst AVO's reponse was pretty daft, and not indicative of somebody wise, I don't think it warranted the typical forum style slagging that
it got.
There was no evidence whatsoever as to the condition of the shocks that were sent back, but as usual the forum lynch mob shouted guilty before any
facts were heard.
I have to say this really infuriates me, and thankfully its not too common on here.
I tend to recommend good suppliers, and let my silence do the talking on poor ones, although I will sometimes recommend against a supplier, it
certainly won't amount to childish slagging off.
Helped to remind me why I don't bother with pistonheads, seems there are a lot of sheep on there!