Wanted - parcel help in Carlisle
clairetoo - 23/10/12 at 08:41 AM
I need a massive bit of help here - when I sent a set of throttle bodies off for rb968 (Richard Barr) for his Zx9 to KL V6 conversion , I made a
mistake on the postcode - with the result that the parcel went to Citylink's Carlisle depot instead to Richard..........
Citylink wont do a thing to help sort this out - it seems parcel collection/delivery isnt a specialty of theirs 
I booked it through Parcelmonkey
, and cant get hold of a phone number , plus their on-line forms are no help at all - if I could just talk to someone I may get this sorted........
Is there anyone in the Carlisle area who could get this parcel from Citylink , and forward it on to Richard (in Barrow-in-Firness) for me - all costs
payed , of course .
I'm off to the hospital for the morning , so wont be around for a few hours........but I will have my phone , so can at least keep track here
.
Help ! 
jamesbond007ltk - 23/10/12 at 09:30 AM
Hopefully this phone number is current: link
aerodynamix - 23/10/12 at 09:42 AM
Sorry can't help with collection I would if I was local , but I had a similar issue , a trade customer of mine tried to have some deliveries
collected , didn't arrive when they were supposed to , I tried to rebook with citylink , any they will not deal with any parcel monkey
collections it has to be redone through parcel monkey what a bunch of monkeys the lot of them , I KNOW HOW FRUSTRATED YOU MUST BE .
Can't you just rebook collection and redelivery via parcel monkey on your account or even with citylink seeing as they have it ?
rb968 - 23/10/12 at 09:53 AM
Claire,
The lads in our stores are going to talk to the Citylink driver when he turns up here but they think he comes from the Preston depot so might not be
any help.
Rich
rb968 - 23/10/12 at 10:05 AM
quote:
Originally posted by jamesbond007ltk
Hopefully this phone number is current: link
Cheers but sadly I think Claire's problem is she booked through Parcel Monkey and as their website says:
"Contact Parcel Monkey
How to contact us
At Parcel Monkey we do our best keep our prices the lowest in the UK. This means we need to save money where we can to pass on the savings. For this
reason we do not have a telephone call centre - you cannot call us directly. Although we do have an FAQ section that should answer virtually every
question you may have."
Rich
silky16v - 23/10/12 at 01:30 PM
let me have the details as i'm not far away and i've got to go past the depot on thursday on my way to newcastle
and if they will let me pick it up i can get it to barrow for you
clairetoo - 23/10/12 at 02:16 PM
quote:
Originally posted by silky16v
let me have the details as i'm not far away and i've got to go past the depot on thursday on my way to newcastle
and if they will let me pick it up i can get it to barrow for you
Thats awesome - U2U on its way 
trextr7monkey - 23/10/12 at 08:28 PM
Just spotted this I work literally 3 minutes drive away from the depot in Carlisle but am on holiday til Saturday (in foggy Norfolk of all places.)
If it isn't, sorted by the above I can get on the case next Monday.
atb
Mike
clairetoo - 24/10/12 at 12:37 PM
I have just heard from Parcelmonkey - and they have sorted it out ! 
!
Its now due for delivery at the right address tomorrow - which is fantastic (6 days late , but that was my fault )
Thanks for theoffers of help to get this to where its supposed to be - all this has shown what a fantastic community we have here , and long may it
continue 
rb968 - 24/10/12 at 03:17 PM
Great news Claire!
Big thanks to my fellow Cumbrians for your offers of help.
Cheers
Rich