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Bloody Hell - helpful Microsoft!!
Jasper - 13/7/10 at 02:19 PM

Well, I was having a few problems with the new Outlook 2010 previewer which stopped working. I called Microsoft and I was through to a techie in a few minutes. The nice Indian lady spent 90 minutes with remote access to my PC and part fixed it yesterday. Then a senior MS Indian techie called me today and again fixed it completely in about 10 minutes.

Superb service and very nice techies, got it all sorted. I'm a bit in shock to be honest .... I'd never tried to actually call them before, always tried to sort things with help from guys on here and Google.

Mind you my 90 day free support ends in a couple of days, so I wont be doing it again in a hurry!!

jossey - 13/7/10 at 02:28 PM

ye microsoft can be good.

we use them alot and always get the same people so its good.

keep peoples names (well not real names) but there alias we use a indian called JON ??? im sure lol


dave

RichardK - 13/7/10 at 03:14 PM

Yep, have never had a bad experience, the techies I speak with tend to specialise on a specific app or service and know it inside out as they aren't allowed to be jack of all trades.

Very good

Rich

Hellfire - 13/7/10 at 04:26 PM

quote:
Originally posted by Jasper
Well, I was having a few problems with the new Outlook 2010 previewer which stopped working. I called Microsoft and I was through to a techie in a few minutes. The nice Indian lady spent 90 minutes with remote access to my PC and part fixed it yesterday. Then a senior MS Indian techie called me today and again fixed it completely in about 10 minutes.

Superb service and very nice techies, got it all sorted. I'm a bit in shock to be honest .... I'd never tried to actually call them before, always tried to sort things with help from guys on here and Google.

Mind you my 90 day free support ends in a couple of days, so I wont be doing it again in a hurry!!


Could you explain what the problem was - I've been using it for a while now and have no problems - just curious!

Steve

RichardK - 13/7/10 at 06:13 PM

My guess would be freezing after opening outlook

Main culprets are adobe pdf add in or dragon speaking addin.

Cheers

Rich

JoelP - 13/7/10 at 06:49 PM

quote:
Originally posted by jossey
keep peoples names (well not real names) but there alias we use a indian called JON ??? im sure lol


dave


i heard a tale about one chap who said he was called shrek! Probably an urban myth though.

Jasper - 14/7/10 at 12:57 PM

The previewer in Outlook was not working, in fact it was worse than that, I couldn't open an attached doc (Word, Excel, PDF etc) by double clicking on an email, and the previewer didn't work, I had to copy and paste it into a folder and then open.

All sorted now though