Originally posted by CosKev3
quote:
Originally posted by kingster996
quote:
Originally posted by theduck
Do you mean rim stock?
yep no idea where i got that other name from!
Electric rad fans you've been looking at!!!!
I bought some wheels and tyres from Westfield in November. I had loads of hastle getting them. Nearly 3 months to get them, didn't answer emails
and when they eventally arrived there was some of the balancing weights in the bottom of the packaging where they had fallen off and I thought they
would have come with "Team Dynamic" center caps but no! plane center caps with holes in them!!
I emailed the guy, but guess what no reply.
I'm just please I didn't spend a fortune on a kit with them!
A company that is to big for its own boots forgetting who actually keeps them in business.
They should take a leaf out of the Andy Bates play book.
Yes they are completely void of customer service from my experiance
Took 4 months for a steering wheel to be posted lol
There's been a few complaints on WSCC too - the wheels were apparently down to Revotec (I think that's their name) who were having problems
supplying Westfield themselves - but that is just one incident.
If I want anything off the factory I always ring up and check if it is in stock - if it is, they have (so far) been brilliant at delivering quickly
(deal with Dan in parts and you get good service) - but if they are out of stock, now that I have the chassis and bodywork, I can just buy
elsewhere.
It's a real shame, because the kit itself really is very good - and I am thoroughly enjoying building mine.
Big thumbs up to Luke at PlaysKool in Co Durham - always had 100% great service - and is now my "go
to" supplier for all things kit related!
I work near to the factory so can just pop in to see if they have things in stock, most of the time they haven't and I go elsewhere or make my
own.
They have made changes to staffing etc but I guess in the current climate they don't want money tied up in parts sitting on the shelf, so they
take your money and put things on order.
It's a shame really (for Westfield anyway) as it opens alot of peoples eyes up to how easy it is to source the same parts cheaper else where. I
bought the starter kit of them and either bought second hand or elsewhere for the rest and have saved myself a good amount on the build costs.
Shaun
quote:
Originally posted by kingster996
There's been a few complaints on WSCC too - the wheels were apparently down to Revotec (I think that's their name) who were having problems supplying Westfield themselves - but that is just one incident.
Where do I start ??!!
Ordered a carbon exhaust, motad make them for Westfield, they would supply me a 6 inch carbon item direct, but not the 6.5, so I had to go to
Westfield, I had about a 4 week wait, I rang on the Friday brfore Christmas, yes the silencers are in stock, ok great I said, can you ship it direct
to N.Motorsport for me I asked, yes they said no problem, I actually spoke to them three times on the Friday, came home from work on the Saturday
morning, the exhaust was waiting for me at my home address !!??
So I had to arrange my own courier on the Monday
The invoice for the exhaust came a week or so later, but they hadn't put a stamp on the envelope !?? So I had to collect it from the sorting
office & pay £1.90 for the inconvenience!!
I Bought wind deflectors from the westfield factory on the open day back in October,went to fit them a few weeks ago only to find that the castle nuts
supplied with the fitting kit were too shallow !!, rang the factory, they didn't undertstatnd what I was talking about
Rang the factory enquiring about team dynamics 1.2 wheels, I was told that I nerded e23 offset for my model of vehicle, I queeried this, but no no
that's the offset I needed, measured my wheels & discovered i I needed e35 offset !!, thankfully I ordered from a local tyre fitting garage
who deal with team dynamics direct, who were £80 cheaper anyway !!
If Westfield have pulled there socks up as I've read; then they need to pull them up way further !!!!
For years Westfield have been rated as the big kit car industry success story and probably rightly so but look them up on COMPANY CHECK and their current finances are scary. Not surprised if stock levels are low
quote:
Originally posted by theduck
Do you mean rim stock?
quote:
Originally posted by kingster996
quote:
Originally posted by theduck
Do you mean rim stock?
yep no idea where i got that other name from!
quote:
Originally posted by SCAR
For years Westfield have been rated as the big kit car industry success story and probably rightly so but look them up on COMPANY CHECK and their current finances are scary. Not surprised if stock levels are low
quote:
Originally posted by CosKev3
quote:
Originally posted by kingster996
quote:
Originally posted by theduck
Do you mean rim stock?
yep no idea where i got that other name from!
Electric rad fans you've been looking at!!!!