loggyboy
|
| posted on 12/8/13 at 09:21 AM |
|
|
Sounds like your having a real shitter of an application. Hope things start getting better! Maybe its because of the 13 stigma, so waiting for a 63
might be better!
[Edited on 12-8-13 by loggyboy]
Mistral Motorsport
|
|
|
|
|
daveb666
|
| posted on 12/8/13 at 09:55 AM |
|
|
Just had a phonecall from Lee that deals with 'donor' or 'q registrations'; at least he was honest "Bottom line is we
can't find your application".
Lee is now personally dealing with the matter and this won't affect my chances of a new registration apparently.
Obviously I have now lost my IVA certificate and all my original receipts. They have also had payment for the registration and tax for over 3
weeks.
New problem is; my insurance is chasing me for a registration number and are threatening to cancel the policy with no refund if I can't supply
one.
Email has gone to the Chief Exec of the DVLA.
|
|
|
daveb666
|
| posted on 12/8/13 at 12:12 PM |
|
|
quote:
Dear Sir/Madam,
Thank you for your email of 12 August to Malcolm Dawson, the Chief Executive of Driver and Vehicle Licensing Agency.
Your email is receiving attention and you will receive a full reply when we have completed our investigation.
I can obtain a new copy of the IVA certificate but I have to go to Chadderton to get it and it will cost £25!
|
|
|
big_wasa
|
| posted on 12/8/13 at 12:31 PM |
|
|
I would take a photo copy of this one as it's nice to keep and you don't get it back once dvla are finished with it any way.
|
|
|
daveb666
|
| posted on 12/8/13 at 12:51 PM |
|
|
Well I'm not being out of pocket, and can't get to Chadderton without taking a days holiday off work.
Chap I spoke to said I didn't need to actually send anything other than a fresh application form, and a letter detailing exactly what was sent
with the previous application!
Thankfully I do have copies of the receipts I sent, but unfortunately not the IVA certificate.
|
|
|
big_wasa
|
| posted on 12/8/13 at 02:35 PM |
|
|
That will be on computer anyway, if it wasn't they would only have to ring.
|
|
|
daveb666
|
| posted on 14/8/13 at 01:46 PM |
|
|
May 27th - Docs Sent
May 29th - Payment Received
June 5th - Chased; told VOSA are 2 weeks behind on applications
June 12th - Chased; told document currently being reviewed
June 13th - Chased; document STILL being reviewed
June 14th - Phone call from VOSA - application processed and will be passed to centre today
June 19th - Chased; test date confirmed as 8am July 4th (even though the test centre still haven't rung me yet)
July 4th - IVA Test - FAIL
July 22nd - IVA Re-Test - PASS!!
July 22nd - Take docs to DVLA Leeds; appoint made for an inspection at Leeds DVLA @ July 29th
July 29th - DVLA Inspection complete
7th August - Phoned DVLA to check progress - they've no idea where my application might be
8th August - Phoned DVLA again as didn't get a phone call yesterday. They've no idea where my application is. There is nothing on the
system, anywhere.
9th August - Phoned DVLA - application still can't be found
12th August - Phoned DVLA - application confirmed as officially lost
14th August - New application documents received
14th August - New application document sent back to DVLA
ffs 
|
|
|
40inches
|
| posted on 14/8/13 at 01:50 PM |
|
|
quote:
Originally posted by daveb666
May 27th - Docs Sent
May 29th - Payment Received
June 5th - Chased; told VOSA are 2 weeks behind on applications
June 12th - Chased; told document currently being reviewed
June 13th - Chased; document STILL being reviewed
June 14th - Phone call from VOSA - application processed and will be passed to centre today
June 19th - Chased; test date confirmed as 8am July 4th (even though the test centre still haven't rung me yet)
July 4th - IVA Test - FAIL
July 22nd - IVA Re-Test - PASS!!
July 22nd - Take docs to DVLA Leeds; appoint made for an inspection at Leeds DVLA @ July 29th
July 29th - DVLA Inspection complete
7th August - Phoned DVLA to check progress - they've no idea where my application might be
8th August - Phoned DVLA again as didn't get a phone call yesterday. They've no idea where my application is. There is nothing on the
system, anywhere.
9th August - Phoned DVLA - application still can't be found
12th August - Phoned DVLA - application confirmed as officially lost
14th August - New application documents received
14th August - New application document sent back to DVLA
ffs
And of course they will fast track the application!
|
|
|
daveb666
|
| posted on 14/8/13 at 01:50 PM |
|
|
Yeh I'm sure LOL
Told him if he's sticking to the 14-day rule to hang-off and give me a '63 lol
|
|
|
40inches
|
| posted on 14/8/13 at 01:53 PM |
|
|
quote:
Originally posted by daveb666
Yeh I'm sure LOL
Told him if he's sticking to the 14-day rule to hang-off and give me a '63 lol
At this rate it may be a '64 
|
|
|
daveb666
|
| posted on 15/8/13 at 08:43 AM |
|
|
Progress - a lady from the Chief Exec's complaints office has just telephoned me to tell me my application has been found! A number plate was
issued yesterday and I should receive my documents tomorrow or Saturday.
I wasn't convinced that they'd actually found the application, but they are also sending back all of my receipts apparently so I guess
they must be telling the truth.
The lady confirmed the new registration to me over the phone, and I have got a '13 
|
|
|
loggyboy
|
| posted on 15/8/13 at 09:00 AM |
|
|
quote:
Originally posted by daveb666
Progress - a lady from the Chief Exec's complaints office has just telephoned me to tell me my application has been found! A number plate was
issued yesterday and I should receive my documents tomorrow or Saturday.
I wasn't convinced that they'd actually found the application, but they are also sending back all of my receipts apparently so I guess
they must be telling the truth.
The lady confirmed the new registration to me over the phone, and I have got a '13
Whilst I'd be very pleased to get on the road, id be pissed off my new car will only be new (in the eyes of the public) for 2 weeks!
Mistral Motorsport
|
|
|
big_wasa
|
| posted on 15/8/13 at 09:19 AM |
|
|
The new reg is one hell of an achievement, I would have been happy with a Q.
Very well done. 
I hope you get plenty of miles on her for what's left of the year........
|
|
|
skov
|
| posted on 15/8/13 at 12:32 PM |
|
|
Well done Dave!
Must have been a frustrating few weeks. I think you picked exactly the wrong time to try to register it, given they'd only just switched to
processing it all at Swansea. Hopefully the process will get easier for people once they've done a few more and got the hang of it. Well you
never know...
Get some plates on and enjoy it - you'll soon forget about all the hassle involved getting there 
|
|
|
daveb666
|
| posted on 20/8/13 at 07:04 AM |
|
|
For completeness I thought I'd update the thread with the final dates; took the DVLA 3 weeks to sort themselves out in the end
May 27th - Docs Sent
May 29th - Payment Received
June 5th - Chased; told VOSA are 2 weeks behind on applications
June 12th - Chased; told document currently being reviewed
June 13th - Chased; document STILL being reviewed
June 14th - Phone call from VOSA - application processed and will be passed to centre today
June 19th - Chased; test date confirmed as 8am July 4th (even though the test centre still haven't rung me yet)
July 4th - IVA Test - FAIL
July 22nd - IVA Re-Test - PASS!!
July 22nd - Take docs to DVLA Leeds; appoint made for an inspection at Leeds DVLA @ July 29th
July 29th - DVLA Inspection complete
7th August - Phoned DVLA to check progress - they've no idea where my application might be
8th August - Phoned DVLA again as didn't get a phone call yesterday. They've no idea where my application is. There is nothing on the
system, anywhere.
9th August - Phoned DVLA - application still can't be found
12th August - Phoned DVLA - application confirmed as officially lost
14th August - New application documents received
14th August - New application document sent back to DVLA
15th August - DVLA complaints office phones and tells me the application is found
19th August - Tax disc and receipts all received back
20th August - MAIDEN VOYAGE!
 
Description
 
Description
Also, to help others out, here are some phone numbers of the relevant departments within the DVLA:
DONOR REG / QPLATES - MASET DEPT - 01792 782152
The manager of this department is called Lee
CHIEF EXECs COMPLAINTS OFFICE - 01792 788351
All the best for anyone else having to go through this process; bottom line - never give up. Phone daily once it gets passed 9 days of your
application being submitted.
|
|
|
