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Author: Subject: Online shop, goods not received. What should I do?
smart51

posted on 12/12/17 at 09:04 PM Reply With Quote
Online shop, goods not received. What should I do?

I ordered a colour matched aerosol from the online shop of a car owners club website. The goods didn't arrive. The guy has been promising me a refund for months but it never arrives. What should I do to get my cash back? Paid by debit card not credit card.
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joneh

posted on 12/12/17 at 09:18 PM Reply With Quote
Small claims court.

Or name and shame and see if one of us can pick up your refund.

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big-vee-twin

posted on 12/12/17 at 09:33 PM Reply With Quote
Talk to your bank, we have reclaimed debit card payments when the seller doesn't deliver.





Duratec Engine is fitted, MS2 Extra V3 is assembled and tested, engine running, car now built. IVA passed 26/02/2016

http://www.triangleltd.com

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Mike Wood

posted on 12/12/17 at 11:10 PM Reply With Quote
As well as small claims route or try for a card refund, you could see if you could report them to trading standards.

Make sure you have a paperwork trail of your order and payment. Get a copy of the advert/catalogue that shows the product you ordered.

Thanks
Mike

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nick205

posted on 13/12/17 at 09:22 AM Reply With Quote
quote:
Originally posted by Mike Wood
As well as small claims route or try for a card refund, you could see if you could report them to trading standards.

Make sure you have a paperwork trail of your order and payment. Get a copy of the advert/catalogue that shows the product you ordered.

Thanks
Mike



Have a copy of your bank statement handy showing the payment as well.

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gremlin1234

posted on 13/12/17 at 10:59 AM Reply With Quote
chargeback works on many debit cards

https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

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smart51

posted on 28/12/17 at 07:23 PM Reply With Quote
Thanks everyone. I phoned my bank and they said no problem, your card is a Visa Debit, we'll put you though to them. They tood my details and a couple of weeks later, they've refunded my money. It wasn't a lot, but the guy was taking the mick. He's lost out as I'd usually buy stuff through an owners club just to support them. I shan't be doing that with him now.
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