Small supplier rant
I love to support small businesses, and over the last few weeks I've had some contrasting experiences.
I contacted an engineering supplier in the karting world. Explained what I was building and basically asking them to check the list of parts that I
wanted to buy was sensible before I placed the order. Total value of shopping list was probably £500+ all in.
Got nothing back. For two weeks. emails calls voicemails. Nothing. I give up. Spoke to a guy who has dealt with them and he said "yeh other
people have had that experience"
Tried another one. Exactly the same.
Am I doing something wrong? Did I offend them? Is £500 not enough for them to open an email? Genuine question: maybe it is.
I know running a small business is full on - but this kind of stuff must hold them back. It was the same with some kit car firms back in the day. it
ended up being a part time job getting stuff out of them at times.
In contrast I contacted a guv via facebook marketplace to buy some of those plastic stabilisation grids for shed bases. Total order was £60. Placed
the order, confirmed that day. Delivered at his own cost following monday. Even threw in some weed membrane. Then when I realised I hadnt ordered
enough he posted some out to my house within 3 days. Throughout the guy was friendly and super professional.
|
