jelly head
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| posted on 23/3/17 at 01:45 PM |
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Paypal advice
I'm after some advice about PayPal if anyone can help.
I'd ordered an item from a website and payed with paypal. It did say on the website that the item would take 3-4 weeks to be manufactured.
I gave it 5 weeks and didn't hear anything so emailed the company, they didn't reply to me to i raised a case with paypal.
Needless to say the company was straight in touch saying the item will be despatched next week but they wont be able to send it while the dispute is
open as they haven't been paid.
I've had a look at paypal and it reads as if once you've closed the case you can't dispute it again, i don't really want to
close it in case the item doesn't turn up after all.
Does anyone know if a case can be reopened? Also i'd have thought they'd have got the money in the first place or is this not the case
with businesses?
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BenB
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| posted on 23/3/17 at 01:56 PM |
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https://www.paypal.com/us/selfhelp/article/Can-I-reopen-a-closed-dispute-FAQ809
Nope.
The money is held by Paypal until the dispute is resolved (it will have been sent to their Paypal account but then made inaccessible during the
dispute. If they can prove the item was sent to you the dispute would be closed by Paypal and they get paid.
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johnemms
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| posted on 23/3/17 at 02:13 PM |
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Call paypal .. very good at sorting stuff out .. 
Own chassis & Build - First time pass!!
"7's" aren't really "cars", they are 'experiences"
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loggyboy
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| posted on 23/3/17 at 02:24 PM |
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Tell the supplier that the dispute wont be closed until the item is received. If they want there money they should have responded earlier.
Mistral Motorsport
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bonzoronnie
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| posted on 23/3/17 at 02:28 PM |
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Do not close your Paypal dispute until you have the goods paid for.
As said once closed, the seller will have access to the funds & may or may not send out your goods.
It is typical behavior of a poor seller, will ignore all communications right up to the point Paypal get involved.
Then as if by magic, they want to talk.
As advice given, let Paypal know that the seller is pressing you to close the dispute prior to you goods being dispatched ( This is in violation of
Paypal policy )
Hope issue is resolved for you.
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Slimy38
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| posted on 23/3/17 at 02:57 PM |
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quote:
Originally posted by bonzoronnie
Do not close your Paypal dispute until you have the goods paid for.
As said once closed, the seller will have access to the funds & may or may not send out your goods.
It is typical behavior of a poor seller, will ignore all communications right up to the point Paypal get involved.
Then as if by magic, they want to talk.
As advice given, let Paypal know that the seller is pressing you to close the dispute prior to you goods being dispatched ( This is in violation of
Paypal policy )
Hope issue is resolved for you.
I agree with all of the above. I got in this position, actually with an item off Ebay (so in theory more protection). I opened a dispute, they said
they wouldn't go any further as they can't get their money, so I closed the dispute. I never heard from them again, and I couldn't
do anything. Fortunately it was only a few pounds, but I learned my lesson.
Follow Paypal's rules, not the sellers.
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jelly head
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| posted on 23/3/17 at 06:18 PM |
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Thank you all for the advice. It's much appreciated.
It's the first time i've had an issue like this, guess i've probably been lucky up to now.
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benchmark51
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| posted on 24/3/17 at 07:59 AM |
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Definitely do not close the case, progress it and ask for a full refund. You have already lost a lot of time waiting and nothing is going to change
that, don't worsen it by losing your money too.
Personally I would let everyone know what the item was and which firm it was. It may prevent someone else suffering the same.
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