pjavon
|
| posted on 25/1/08 at 11:26 AM |
|
|
Hi Spec customer service
Hi has anyone had issues with there customer service. I've bought some alloy hubs off them and they've sent me the wrong inner bearing and
after 4 phone calls, all of which they said they'd call me back and didn't i had to called them back, i'm still waiting for an
answer after a week. Starting to get a bit pis@ed off with them now and just wondering if thats there usual game, mess you about until you give up
chasing them.
The ones in my steel hubs do seem fine so i could use them, but as i've paid for new ones i would of liked to fit them.
Thanks Paul
Always keep a big hammer and a condom in your toolbox, if you can't fix it with the hammer
|
|
|
|
|
UncleFista
|
| posted on 25/1/08 at 11:31 AM |
|
|
quote:
Originally posted by pjavon
Hi has anyone had issues with there customer service.
Looks like you're not the only ONE
Tony Bond / UncleFista
Love is like a snowmobile, speeding across the frozen tundra.
Which suddenly flips, pinning you underneath.
At night the ice-weasels come...
|
|
|
mistergrumpy
|
| posted on 25/1/08 at 11:34 AM |
|
|
Yes I've heard loads of tales, mainly off here about their customer service. Seems its been ongoing for a while. Annoying waiting for stuff
thats out of your control isn't it. I don't envy you. Just keep ringing every week.
|
|
|
chockymonster
|
| posted on 25/1/08 at 11:38 AM |
|
|
I wasn't aware Hi-Spec have any customer service?
Most cowboy organisation I've ever had the pleasure of dealing with. Shoddy product and sod all care.
If all you are out is the price for bearings then it'll be cheaper to buy them elsewhere.
Send them a letter telling them they have 7 days to issue you a refund otherwise you'll file in the small claims court.
It's the only way you'll get any money from them
PLEASE NOTE - Responses on Forum Threads may contain Sarcasm and may not be suitable for the hard of Thinking.
|
|
|
Jasper
|
| posted on 25/1/08 at 12:17 PM |
|
|
Stick with Rally Design - always excellent service IMHO....
If you're not living life on the edge you're taking up too much room.
|
|
|
David Jenkins
|
| posted on 25/1/08 at 12:38 PM |
|
|
quote:
Originally posted by Jasper
Stick with Rally Design - always excellent service IMHO....
Ditto for Burtons - if you want Ford bits, and often cheaper than ebay for stuff!
|
|
|
Paul M
|
| posted on 25/1/08 at 01:40 PM |
|
|
Amazed these people are still in business,
see hear,
WSCC site
Personally, I have orderded disks and calipers twice from Hi spec ( over the phone, actually speaking to someone), I am still waiting for any sign of
a delivery.
Ordered once from Rally design, arrrived and fitted without problems 1 day later.
No contest. These clowns really deserve to be named, shamed and driven out of business. This has been going on for years.
|
|
|
pjavon
|
| posted on 25/1/08 at 03:11 PM |
|
|
Thanks for the replys, sounds lucky for me it's only the wheel bearings. Can't believe i didn't see anything before about how crap
they are
Oh well you live and learn, i just assumed with them being around for a while they were o.k.
It's answered my question anyway, can't be arsed with the hassle for a bearing, i know i should chase it up on principal but when you read
the stories of people who have spent over a £1000 getting no where for anything up to 18 weeks i think i'll just put it down to
experiance
Paul
Always keep a big hammer and a condom in your toolbox, if you can't fix it with the hammer
|
|
|
DarrenW
|
| posted on 25/1/08 at 03:18 PM |
|
|
I hope it is only the wheel bearings. After reading the postsin links above i think ill be checking the run-out and tolerances etc before too much
time passes by.
|
|
|
jkarran
|
| posted on 25/1/08 at 05:36 PM |
|
|
'Customer service issues' go back at least 3 years, we had no end of bother getting brakes on the rally car sorted. Leaky seals, scratched
pistons after 'repair', un-returned calls etc etc. Not impressive.
Willwood bits from Rally design are similar spec and price + RD are incredibly easy to deal with and put mistakes right on the day you call, no
questions asked.
|
|
|
rusty nuts
|
| posted on 25/1/08 at 06:55 PM |
|
|
I have Hi spec calipers on my car . If I build another I will not be using them again.
|
|
|
.jpg)
